Customer Success Manager

Knaphill, Surrey
Faith Recruitment

Must drive due to office location!

We are recruiting for an experienced, organised, and customer-focused professional to act as the main point of contact for domestic clients. This is an office-based role working closely with an established contracts and administration team to ensure a smooth, high-quality client experience from start to finish. This role suits someone with previous experience in construction, landscaping, or a similar trade working with domestic clients, who understands site-based operations and the importance of clear communication.

Key Responsibilities:

• Act as the primary contact for domestic clients once work has been instructed
• Arrange and confirm dates for works to be carried out
• Manage incoming calls and emails from existing clients, resolving queries or passing them to the correct team member
• Track progress of contracted works, ensuring records, photographs, and visit logs are completed
• Escalate any issues or non-compliance appropriately
• Confirm completed works for invoicing
• Issue completion documentation and close out client journeys
• Log client feedback and handle follow-up requests, including return visits where required

About You:

• Proven experience working with domestic clients, ideally within construction or landscaping
• Previous experience as a Customer Success Manager
• Confident communicator with strong organisational skills
• Comfortable coordinating between office staff and site teams
• Proactive, detail-oriented, and customer-focused

This is a key role for someone who enjoys being the central point of contact and improving the overall client experience.