Customer Support Coordinator

Northampton, Northamptonshire
Vantive

Job Description

We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity is maintained as per the required processes

Technical Service Coordinator & Administration.

• Provide a world class response to all Technical Service activities to internal and external customers, such as: –
• Device delivery & collection
• Technical fault reporting & resource planning.
• Updating various databases with service related information.
• Maintenance of service contracts.
• Processing of parts and pricing requests.
• Managing device loan pool information.
• Administration of service related complaints.
• Responding to and proactively communicating with customers by telephone and e-mail.

General

• Proactively maintaining and extending own and others skill base and technical knowledge through personal development and training
• Establish & maintain communication & partnership with customers, team members and business contacts
• Ensure data accuracy in all aspects of work.
• Take on other roles/duties as requested by Supervisor/Manager
• Embrace and adhere with all Quality and EHS elements

Education/Experience

• Education sufficient to work in a fast paced administration environment.
• Competence in working with Microsoft office & other general administration packages.
• Experience of working in a similar environment would be an advantage.
• Desire to provide the very best service to all customers.

Computer Skills

Microsoft Office

Functional requirements & competencies

• Communicative, customer focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high quality service
• Comply with regulations and standards and protect Vantives’s public reputation