Damp and Mould Manager

Daniel Owen Ltd

Damp and Mould Manager
South East London
62K – 65K
Repairs & Maintenance

Daniel Owen are proud to be representing a leading Housing Company in the South East London area who are looking for a brand new Damp and Mould Manager to join their team.

Duties:

• Be the strategic lead for the management of all damp and mould cases, applying a customer focused service and ensuring all cases are structurally managed to completion.
• Develop and guide the new team to ensure a high standard delivery of core services.
• Manage two damp and mould surveyors, two administrators and have oversight of the specialist in house D&M operatives.
• Embrace a zero tolerance to D&M and ensure that the outputs align with legislative standards.
• Be aware of new guidance and or legislation and adapting processes to ensure we meet the statutory obligations and ensure customers feel safe in their homes.
• Identify trends in D&M occurrences and focus on permanent solutions prevent re-occurrence.
• Work closely with Housing Team to ensure that issues are managed collectively in resolving and dealing with customer issues.
• Responsible to the Head of Property for the achievement of key performance targets, the provision of monitoring reports and action plans in line with objectives.
• Take a lead role in setting and monitoring/control of maintenance budgets and contribute to Value for Money efficiencies.
• Procure partnering contractors for the delivery of complex D&M remedial works.
• Manage contractor performance in line with KPI requirement and SLA with service departments where appropriate.

Key Knowledge:

• At minimum 5 years’ experience in property maintenance
• Experience of successfully managing a technical team
• A thorough understanding of the causation of damps & mould and both traditional and innovative remediation solutions
• A proven track record of successfully delivering and embedding new projects
• Demonstratable experience of root cause analysis and diagnosing complex building defects
• An understanding of building pathology and design
• Demonstratable experience of procuring contracts and knowledge of applicable routes to procurement
• An ability to review current working practices identifying efficiencies and implementing new processes
• Experience of managing performance of contractors using contract management frameworks
• Demobilisation and mobilisation of contracts
• Excellent customer care skills
• Awareness of HHSRS applications and surveys

If this sounds like a role that suits your profile, then feel free to get in touch.