Digital IT Ops Lead

Sellick Partnership

Digital IT Operations Lead
450 – 500 per day
Home Counties
3 month contract
Immediate start

About the Digital IT Operations Lead position:

Sellick Partnership is delighted to be working alongside a leading borough council who are urgently requiring an experienced Digital IT Operations Lead for a rolling 3 month contract (with likelihood to extend). This fantastic team is looking for a quality local government professional with extensive experience of ServiceNow and Microsoft applications to guide and lead a team of application support specialists. The successful candidate will benefit from a competitive daily rate (to be discussed on application), but will largely be dependent on experience (within the region of (Apply online only) per day, inside IR35, umbrella company rates).

Key requirements for the Digital IT Operations Lead position:

• Accountable for the operational service function, through the management of contract performance and the service collaboration framework, setting and evaluating against contract service level requirements.
• Ensure regular provision of a full suite of service reporting to key internal customer stakeholders and the other members of the ICT Senior Management team from the Service Tower supply chain.
• Playing a key role in the management and development of contracts to remedy/improve performance/extract value/agree variation for extracting maximum value.
• Accountable for the planning and proposing of future budgetary requirements for the annual ICT Operations budget.
• Track and report progress of service improvement plans, major issue resolutions and production of root cause analysis.
• Ensure robust on/off boarding and integration of supply chain services and contractual SLA delivery, tracking operational performance and issues.
• Ensure that there is an effective and up-to-date Disaster Recovery Plan for ICT services, ensuring robust backup and failover procedures.
• Be the ‘Second Escalation Point’ for operational disputes and priority calls in the event of high priority incidents and or changes that require intervention, decision or resolution.
• Be responsible for setting the operational risk appetite and ensuring that the supply chain is managed to provide oversight of risk and mitigations.
• Accountable for Operational Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation.
• Accountable for the ITIL Change Process and the ITSM Tooling
• Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements.
• Ensure that the council meets legal and contractual obligations relating to ICT resources, systems, services and usage, complying with legislative requirements.
• Liaise with external bodies, contractors and service providers in the provision of an effective and efficient ICT service.
• Maintain the application upgrade roadmap for the council ensuring that all applications are compliant and safe
• Liaise with senior management to create a vision and development plan for ICT that supports the councils digital future strategy.

Required experience for the Digital IT Operations Lead position:

• A strong background within Local Government and working within a large department.
• Previous experience of ICT Operations in an ICT department with experience of managing ICT Operations, supplier service performance, business relationships and DevOps processes.
• Strong and deep technical ICT knowledge to be able to work closely with technical teams in Service, DevOps and ICT Operations.
• A proven track record of leading complex ICT operations, delivered via both traditional and contemporary methods and a proven ability to set the direction and translate strategic priorities into clear outcome – focused objectives for managers and teams in a demanding leadership role.
• Deep understanding of technical principles, best practice and drive to implement exemplary ICT operations, service and DevOps solutions.
• Experience in managing supplier contract agreements across multiple suppliers and ICT categories within large organisations.
• Experience of working around cyber disaster recovery.

Qualifications required for the Digital IT Operations Lead position:

• Bachelor’s degree in Information Technology or related field plus demonstrable experience in network/system administration and PC support, including experience working within ITIL aligned Service Management.
• ITIL certification at L4 Managing Professional, demonstrating clear understanding of the ITIL framework and its application in an ICT delivery environment.
• Certified in a project management methodology e.g. Prince2 Practitioner, MSP, APM.

This is a great role to take on before the summer months, requiring only one day on-site with the remainder working remotely. Based in the home counties, they are easily accessible by road and rail and have a great reputation for being a very friendly team.

How to apply for the Digital IT Operations Lead position:

If you are interested in applying for this position, please submit your CV or alternatively, contact Greg Jones in our Sellick Partnership Birmingham office for a confidential discussion.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years’ experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.