Director of Sales

Hilton Worldwide, Inc.
Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What makes Hilton Wembley unique is the sense of belonging and teamwork shared throughout all our departments. This hotel is the – one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. But every day we are busy creating lasting memories.

A World of Rewards

• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day – 1 night stay with breakfast per year
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

Role Purpose

A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.

What will I be doing?

As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. You will develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage hotel sales and marketing plans to accurately interpret and support the objectives of the business and focus the sales efforts for all market segments
• Work with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator
• Develop the group team through leadership and by example, including sales development; participate in the hiring of team members
• Direct and manage the forecasting process with the Revenue Department to ensure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department (annual and monthly Forecast, Lead Management System, Booking Reports)
• Prepare annual Sales and Market Plan, quarterly updates, and the complex hotels’ annual Budgets. Execute initiatives and swiftly implement strategies to offset changes in markets or competition. Organise and attend scheduled group and related meetings
• Contribute to development of company sales and marketing initiatives by recommending, implementing and monitoring local activities
• Organise information describing the range of products and services offered by the hotel and deliver this information through sales resources and channels to existing and potential guests
• Produce accurate and timely reports that meet the needs of the hotel and management company
• Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management
• Cooperate with other departments (Reservations and Banqueting) to create an exceptional guest experience and build strong, comprehensive sales programs
• Contribute to relevant management meetings to develop and implement sales and marketing initiatives

What are we looking for?

A Director of Sales serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values listed below:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Strong leadership skills, with the ability to manage and motivate a team to perform beyond expectations
• Strong analytical skills to understand key business indicators and competitive trends
• Excellent selling capabilities and the ability to coach selling techniques to Team Members
• Excellent organisational and planning skills
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work well under time pressure and/or demanding travel schedules
• Previous experience as a Director of Sales or Senior Sales manager

It would be advantageous to demonstrate the following capabilities and distinctions:

• Knowledge of the local market
• Knowledge of the hospitality industry
• A passion for sales and target-based performance
• Relevant degree in sales, business development or related field

Every Job Makes the Stay

At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job there’s an extraordinary person working to make each stay magical.

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