Director of Sales

Wembley, Middlesex
Hilton Worldwide, Inc.
Director of Sales (HOT0BXOS)

Job Description

Work Locations

Hilton London Wembley Lakeside Way, Wembley, HA9 0BU

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What makes Hilton Wembley unique is the sense of belonging and teamwork shared throughout all our departments. This hotel is the – one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. Every day we are busy creating lasting memories.

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day – 1 night stay with breakfast per year
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.

Responsibilities

• Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments.
• Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support.
• Prepare company contracts for the hotel in accordance with current business and pricing conditions.
• Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator.
• Develop the group team through leadership and by example, including sales development; participate in the hiring of team members and their future success.
• Direct and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely, and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department, including the annual and monthly Forecast, Lead Management System, and Booking Reports.
• Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotel’s annual Budgets; execute initiatives as outlined and swiftly implement strategies/tactics to offset changes in markets, the economy or driven by the competitive set. Organise and/or attend scheduled group and related meetings.
• Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity.
• Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential guests.
• Produce accurate and timely reports that meet the needs of the hotel and the management company.
• Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team.
• Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs.
• Contribute to relevant management meetings to develop and implement sales and marketing initiatives.

Qualifications

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Strong leadership skills – ability to manage and motivate a team to perform beyond expectations.
• Strong analytical skills to understand key business indicators and competitive trends, and develop approaches to challenges.
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
• Excellent organisational and planning skills.
• Flexibility to respond to a range of different work situations.
• Ability to work well under time pressure and/or demanding travel schedules.
• Previous experience as a Director of Sales or Senior Sales Manager.

Additional Preferred Skills

• Knowledge of the local market.
• Knowledge of the hospitality industry.
• A passion for sales and target based performance.
• Relevant degree in sales, business development or other relevant business field, from an academic institution.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.