Electrical Testing Contracts Manager

Hertford, Hertfordshire
Fixatex Limited

Who We Are

Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.

The Role

The Contract Manager Electrical Testing holds day-to-day operational, technical and commercial accountability for delivery of all Electrical Installation Condition Report (EICR) works falling under Lot 3 of the Peabody Term Programme including communal and domestic periodic inspection and testing, the associated rewiring and remedial works required to achieve compliance, and the issue of all certifications. Lot 3 is delivered under the Term Alliance Contract (TAC-1 2016. Reporting to the Head of Operations and working alongside the Peabody Maintenance Contracts Manager, the post-holder is Fixatexs Stage 1 counterpart to Peabodys Contract Manager and is accountable for KPI/ SLA performance, statutory compliance, P&L delivery and resident experience across the EICR scope in the awarded Area. The post holder leads a multi-disciplinary team of supervisors, administrators and engineers

Responsibilities and Accountabilities

• Manage end-to-end day-to-day delivery of all EICR works under Lot 3 of the Peabody Term Programme for the awarded Area communal EICR, domestic EICR, the rewiring works required to achieve compliance and remedial works.

• Act as Fixatexs Stage 1 counterpart to Peabodys Contract Manager on the EICR scope, resolving issues within the 5 Working Day contractual window and escalating to the Head of Operations only where required; co-ordinate seamlessly with the Peabody Maintenance Contracts Manager.

• Manage day-to-day performance against Peabodys agreed compliance, response, repair and certificate-turnaround SLAs.

• Plan, schedule and supervise the cyclical EICR programme against the contractual cycle, prioritising properties with expired or missing EICRs and managing access campaigns for hard-to-reach domestic properties.

• Lead, motivate and manage the dedicated EICR team (Supervisors, Approved Electricians, Inspection & Testing Engineers, Rewire Operatives, Domestic Access Co-ordinators, Resident Liaison, Administrators) including resource planning, training and DBS Basic Check compliance.

• Ensure 100% statutory compliance across the contract against the applicable standards and regulations, including company policies and procedures.

• Discharge supplier-side Principal Contractor duties under CDM 2015 for the rewiring and remedial scope, including site-specific Health & Safety Plans, RAMS, asbestos checks against the Peabody Asbestos Register and RIDDOR reporting within one Working Day.

• Issue all EICRs, Electrical Installation Certificates (EICs) and Minor Works Certificates in PDF to the Peabody Alliance Manager within 5 Working Days of inspection, with the £750 + VAT spot-repair authority applied at the time of test where possible to achieve a satisfactory certificate.

• Manage the EICR P&L, including budget tracking, monthly forecasting, NHF Schedule of Rates application, agreed spot-repair limits, quoting of variations above the threshold for Alliance Manager approval and annual CPI indexation.

• Direct line and people management of Supervisors and administrators. You will follow the People Manager guide to ensure that you build a high-performance team, create an accountable and values driven culture, and nurture the growth and development of team members

• Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways.

• Drive resident experience for the domestic EICR programme 2 weeks notice via SMS + email, the three-stage appointment system with photo-evidenced calling cards, kept appointments, first-time fix and Stage 1 complaint resolution in line with Peabodys Housing Complaints & Compensation Procedure.

• Produce the monthly EICR input to the Activity Report by the agreed internal deadline so the Head of Operations can submit by 10:00 on the 5th Working Day of each month; co-ordinate with the Peabody Maintenance Contracts Manager so a single coherent Lot 3 report is presented to the Alliance Manager.

• Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline.

Qualifications

• Required: Demonstrable track record managing a dedicated EICR / electrical inspection and testing contract on social housing, public-sector or other regulated residential estates, including high-volume domestic EICR campaigns.

• Required: Approved Electrician status, with City & Guilds 2391 (Initial and Periodic Inspection & Testing) and City & Guilds 2382 (BS 7671: 18th Edition) or recognised successor qualifications.

• Required: Detailed working knowledge of BS 7671 (current edition and amendments), the IET Guidance Notes (Guidance Note 3), Building Regulations Approved Document P and the EICR classification codes (C1, C2, C3, FI).

• Preferred: SMSTS and IOSH Managing Safely (or NEBOSH General/Construction Certificate); working knowledge of CDM 2015 Principal Contractor duties for rewiring and remedial works.

• Required: Experience managing an EICR contract of c. £1.5m+ annual turnover, with P&L accountability and direct line management of Approved Electricians, Testing Engineers, Supervisors, Administration Teams.

• Required: Strong domestic-access experience running notification campaigns, three-attempt appointment systems and no-access escalation processes within a G15 housing association environment.

• Preferred: Familiarity with TAC-1 (Term Alliance) or NEC4 forms of contract, and with G15 / housing association client environments.

• Required: Strong IT skills, including client portals, mobile workforce systems, certificate-management software (PDF upload with naming conventions) and Microsoft 365
• Required: Strong client-facing skills and ability to act as the day-to-day operational interface to a G15 housing association.

Key Performance Indicators / Accountabilities

• EICR programme delivery 100% on-time completion of the annual EICR programme (communal + domestic); 100% of EICRs, EICs and Minor Works Certificates issued in PDF within 5 Working Days of inspection.

• Satisfactory rating rate =95% of EICRs issued with a satisfactory rating wherever possible, with C1/C2 inadequacies rectified at the time of test within the £750 + VAT spot-repair authority.

• KPI/SLA compliance meet or exceed Peabodys contractual response, Compliancy figures, repair and certificate-turnaround SLAs every month; no rolling-quarter SLA breach.

• Account P&L deliver gross margin within 2% of agreed annual budget; zero unapproved variances above the £750 + VAT spot-repair authority.

• Health & Safety zero RIDDOR-reportable incidents; 100% pass rate on internal and Peabody H&S audits; all RAMS and CDM documentation in place before site works commence; zero asbestos non-compliance events.

• Legislative & regulatory compliance ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaabs Law obligations and client-mandated compliance procedures.

• Domestic access performance three-attempt appointment system followed before non-access escalation; first-time fix above target; Stage 1 complaints resolved within the agreed timescale.

• Resident experience meet or exceed Peabodys resident-satisfaction targets.

• Team performance voluntary attrition below 12% per annum; 100% of operatives holding valid DBS, City & Guilds 2391 / 2382 / NVQ Level 3 (or successors and current competency records.

What We Offer

At Fixatex, we believe great work deserves great rewards. You can expect:

• Competitive salary based on experience
• Private healthcare contribution and life assurance
• Discretionary bonus
• Car allowance
• 25 days annual leave plus bank holidays
• Supportive sick pay and wellbeing policies
• Ongoing training and development in our purpose-built training centre
• A genuine team environment where everyones input matters
• A supportive workplace that recognises the need for flexibility
• Regular team events and celebrations
• £1000 employee referral scheme

Our Values

Were proud of the culture weve built and are looking for people who live by our values:

• Care like its family
• Ownership at every level
• One team with integrity
• Keep raising the bar

We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.

Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.

JBRP1_UKTJ