EMEA Workplace Services Manager

Colt Technology

At Colt, we provide world-class network and voice connectivity across Europe, Asia and North America’s largest business hubs. We’ve been specialists in our field for nearly three decades – and we’ve won awards for being a technology innovator and pioneer. We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry leading net promoter score (NPS) to prove it.

Function: Finance (CFO)

Reports to: Real Estate Portfolio Manager

Location: Colt House, London, UK (hybrid set up)

Role Purpose

As the Head of Workplace Services, you will play a strategic leadership role in overseeing and optimizing facilities operations across the organization on a global scale. Reporting to the Global Head of Real Estate, this is a key position for a dynamic individual with a comprehensive understanding of facilities management, strong leadership skills with the ability to build and nurture relationships with key business stakeholders.
The role centers effective contract oversight, and proficiency in scoping, design, budgeting, cost control, and capital project management.

Key Accountabilities

• • Develop and implement a global workplace services strategy aligned with the organization’s business objectives.

• • Cultivate and maintain strong relationships with senior leadership to ensure workplace services support and enhance the overall corporate strategy.

• • Oversee the day-to-day operations of workplace services, ensuring a safe, secure, and efficient working environment utilizing data-driven insights to optimize operational processes.

• • Establish and maintain global standards for workplace services to ensure consistency and efficiency across all locations leading the planning, execution, and management of office fitouts globally.
  • Oversee capital projects, including small changes, refurbishment, and repair projects, ensuring they meet quality standards and are delivered on time and within budget.

• • Leverage extensive experience in both in-source and outsourced facilities models, managing transitions between different models based on organizational needs.

• • Champion the use of data to inform decision-making processes within the workplace services function implementing systems and processes for continuous improvement.

• • Implement a robust contract management framework for suppliers, ensuring contracts are effectively negotiated, executed, and adhered to.
  • Monitor supplier performance through Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and manage occupancy information to provide accurate and timely data for demand planning.

• • Develop and manage the workplace services budget on a global scale, incorporating data insights to maximize cost-effectiveness and driving sustainability initiatives.

• • Ensure workplace services, particularly technical and office spaces, comply with global regulations.
  • Lead and inspire a global team of workplace services professionals, fostering a culture of data-driven decision-making, continuous improvement, collaboration, and accountability.

• • Effectively communicate workplace services strategies, achievements, and challenges to senior leadership and relevant stakeholders, supported by data-driven insights.

Role Specific requirements

• Bachelor’s degree in Facilities Management, Business Administration, or a related field; advanced degree preferred.
• Proven experience in a senior workplace services management role with a global scope.
• Strong leadership and people management skills.
• In-depth knowledge of workplace services best practices and industry trends.
• Extensive experience in working with both in-source and outsourced facilities models.
• Demonstrated expertise in using data to drive efficiencies and inform decision-making.
• Excellent communication and interpersonal skills.
• Proven ability to build and manage relationships with key business stakeholders.
• Experience in implementing and managing contract management frameworks.
• Expertise in scoping, design, budgeting, cost control, and management of capital projects, including small changes, refurbishment, and repair projects.
• Experience in managing and reporting occupancy information for demand planning.
• Financial acumen and budget management experience.
• Familiarity with sustainability practices in workplace services.
• Ability to travel internationally as required.

What we offer

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

• Hybrid set up
• Two days annually to spend on volunteering opportunities
• Standard working hours
• Benefit package that includes life insurance, private health insurance and pension plan. In addition flexible benefits scheme
• Lunch vouchers or childcare vouchers
• Access to a virtual business school for on-going learning
• Business mentoring
• International environment with employees from more than 35 different nationalities