Estate Manager – Borough Yards

Savills

Purpose of the Role

A high calibre leader with overall responsibility for the estate, buildings and the operational team at Borough Yards. The individual will be inspirational to their team, with the ability to motivate and manage others. Robustness and resilience must be complemented by diplomatic skills enabling constructive relationships with stakeholders, commercial & retail occupiers, customers, visitors, third party contractors and the wider community. The employee will be highly commercial and attuned to the client’s business strategy to deliver a successful retail and leisure destination.

Key Responsibilities

Main Duties

1. Ensure that all staff (employed by Savills or third parties) deliver excellent customer service at all times to all stakeholders and visitors at Borough Yards
2. Develop strong relationships with Occupiers and maximise retail sales opportunities for Occupiers and monitor trading through turnover data.
3. Adhere to all key performance indicators as set out by the Managing Agent
4. Be the ‘face of Borough Yards’ within the local community and develop strong community links
5. Ensure that Borough Yards is maintained to an excellent standard and all third party contractors are carrying out their work to an appropriate standard
6. Ensure that all works and contracts are tendered, scheduled, communicated and processed thoroughly becoming the first contact on advice, support and the practical application for those contracts
7. Ensure that the site and all its people are safe and legally compliant at all times including any works are carried out in a safe manner
8. Ensure that strong lines of communication are developed with all stakeholders – owners, asset managers, managing agents, occupiers, contractors, customers, local groups, council, neighbour’s
9. Ensure that the Estate is maintained to an appropriate standard and within agreed annual budgets
10. Attend all meetings as is required by the Managing Agent / Asset Manager / Owner

Specific Management Responsibilities

1. Keep Savills / Landlord fully informed of all management, marketing, leasing and operational activities
2. Ensure high levels of customer service are provided at all times
3. Prepare and submit to the Management Surveyor a brief weekly report / update
4. Prepare and submit to the Client a monthly report
5. Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with Occupiers and any other relevant information that should be maintained to provide a proper audit trail

1. Ensure that each retailer adheres to their lease and Occupier Rules and Regulations.
2. Be fully conversant with all relevant health and safety legislation.
3. Comply with all H&S Regulations
4. Duty management cover at weekends (typically about 1 in 3) and some later working is required when large / busy events are happening on site

Operations

1. Implement all operational systems and procedures in accordance with the Standard Savills Operational Procedures and Systems Manual.
2. Maintain the service charge properties to the very highest of standards.
3. Minimise the Liability Risk exposure of the Owner.
4. Maintain all plant and equipment to the required standards.
5. Ensure that all contractors satisfy the insurance requirements as required under the Savills Public Liability Policy.
6. Ensure that all operations and maintenance undertaken at Borough Yards confirms with the relevant health & safety legislative requirements
7. Ensure that all operations and maintenance undertaken at Borough Yards conform with any other relevant legislative requirement applicable
8. Ensure that all operations and maintenance undertaken by the contractors conforms with the specifications agreed
9. Keep up to date with any Program Maintenance Schedule
10. Ensure that any S.106 obligations are update as necessary, including but not limited to updating the site wide travel plan at two year intervals from the site opening.

Public Relations

1. Establish and maintain harmonious relationships with the local business community (such as Borough Market) and council/government authorities (such as Southwark Council)
2. Actively involved with the Chamber of Commerce and other local organisation that may assist with the future development of Borough Yards.

Media

1. Produce promotional media releases that are of a local issue and distribute in an appropriate manner around the development.
2. Manage, maintain and update the site wide communications app.
3. All other media statements and releases will require Surveyor and Asset Manager approval prior to release.

Limits of Authority

The Estate Manager shall not without authority:

1. Commit, authorise or pay accounts in excess of agreed limits.
2. Vary terms or conditions of the standard leases.
3. Involve Savills or the Landlord’s in legal proceedings.

Confidentiality

All Estate Management matters pertaining to the development and its occupiers must at all times be kept confidential. Under no circumstances should confidential information be discussed with any party other than with the party directly involved with the issue.

The Estate Manager must also at all times exercise discretion with disclosure of sensitive information to their staff and it is preferable, where possible to apply the “need to know” principle.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Skills, Knowledge and Experience

The Estate Manager must have previous experience managing similar schemes and fulfil the criteria listed above. Specific skills and knowledge include but are not limited to:

Excellent leader and team worker with a flexible approach to work

Excellent IT skills, including Excel, Power Point, Word, etc.

Be adaptable and a good team player

Excellent written and communication skills

Strong organisational skills

Meticulous attention to detail

Excellent stakeholder engagement skills

Working Hours – Full Time – Hours may vary according to the requirements of the site

Salary – £55,000 PA

Please see our Benefits Booklet for more information.