Event Logistics Manager

EXPERIS

Role: Event Housing Manager

Location: Remote (occasional onsite presence in Feltham)

The Event Housing Manager plays a pivotal role in managing all aspects of housing and accommodations for our events, ensuring a comfortable and convenient experience for attendees. This position requires exceptional organizational skills, attention to detail, and the ability to coordinate lodging logistics for large-scale events. The Event Housing Manager will work closely with event planners, hotels, and attendees to secure and manage lodging arrangements.

Key Responsibilities:

Housing Logistics:

• Design housing requirements, including room blocks, rates, and special requests.
• Research and select suitable hotels and accommodations near event venues.
• Negotiate contracts with hotels, securing favorable terms and rates for event attendees.

Reservations and Booking:

• Create and manage housing reservation systems or platforms for attendees to book accommodations.
• Assist attendees with reservations, changes, and special requests related to their lodging.
• Monitor and manage room blocks, ensuring proper utilization and minimizing attrition.

Communication and Customer Service:

• Serve as the main point of contact for attendees with housing-related inquiries.
• Provide timely and courteous responses to housing questions and issues via email or phone.
• Assist attendees in resolving housing-related concerns and ensuring their comfort during their stay.

Rooming List Management:

• Maintain accurate rooming lists and share them with hotels and event planners as needed.
• Manage hotels and their room blocks to ensure room assignments align with attendees’ preferences and event needs.
• Address any rooming list discrepancies promptly.

Billing and Financial Management:

• Oversee billing and payment processes related to housing reservations.
• Reconcile housing revenue and expenses, ensuring accurate financial records.
• Collaborate with finance and accounting teams to address any billing discrepancies.

On-Site Support:

• Provide on-site support during events, assisting attendees with check-in/check-out processes and addressing housing-related issues.
• Liaise with hotels to resolve any on-site concerns and ensure a seamless experience for attendees.

Qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
• Proven experience in housing coordination, hotel management, or event logistics.
• Strong negotiation and contract management skills.
• Excellent attention to detail and organizational abilities.
• Outstanding communication and interpersonal skills.
• Ability to handle high-pressure situations and meet tight deadlines.
• Proficiency in Microsoft Office Suite and housing management software.
• Ability to work flexible hours, including evenings and weekends, as needed for events.

How to apply?

Send a CV to (url removed)

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.