Facilities Manager

Reigate, Surrey
CBRE Enterprise EMEA
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a UK Facilities Management Lead to join our client.

The Facility Manager will be responsible for the delivery of services including maintenance & engineering, cleaning, catering, moves and changes, reception, switchboard, shuttle bus services, health & safety services, archiving and postal services, amongst others. You will also work closely with the security personnel for the site.

Engineering, catering, cleaning, archiving, and shuttle bus services are contracted out services and the FM will be responsible for overseeing the operation of these contracts. Staff management skills are critical, and you will need to drive a culture of exceptional customer service to ensure service delivery of the highest standards.

The Facility Manager will work closely with key customers, and you should be able to demonstrate effective management skills and techniques, be familiar with Microsoft systems and have an excellent eye for detail. The nature of the post will require you to think on your feet and provide creative solutions to a variety of challenges daily.

Key Responsibilities:

• Provide effective leadership and management of the facilities management operational teams, including engineering & maintenance, cleaning, catering, post room services, reception & switchboard, grounds maintenance, security, transportation and administration to ensure effective day-to-day services; and that all buildings are maintained & served to exceptional standards.
• Manage Client landlord responsibilities for the Kent-based commercial (Weald Court) and residential properties.
• Ensure high standards of delivery, complying with CBRE and client policy & procedures as well as continually striving to improve processes and productivity.
• Oversee the planned maintenance regimes for all buildings, including critical engineering services.
• Assist in the project management of building maintenance and plant replacement projects and support the implementation of new projects.
• Implement management ideas and processes to achieve the groups’ goals and objectives ensuring you support the overall plans and strategies of both the client and CBRE.
• With effective leadership and managerial skills, achieve and maintain high performance of the CBRE team while ensuring the department is adequately and appropriately staffed.
• When relevant, provide management of direct reports and work with People teams in relation to resourcing, development, and performance management.
• Ensure good channels of communication are open and that they provide an effective link between senior management and the teams.
• Ensure the catering team delivers excellent food, beverage, and hospitality services to all staff and visitors.
• Oversee space planning and moves and changes through regular meetings with the business groups that occupy the site to ensure increases in headcount are incorporated in short- and long-term planning.
• Ability to prepare business case documents – where changes or capex spend etc are required.
• Build strong relationships with business managers and senior stakeholders to encourage open communication to ensure early insight into changing requirements.
• Ensure the Business Continuity Plans for the site are in place and kept updated. In the event of an incident or emergency affecting the site be the first point of contact and be prepared to be called out during out-of-hours and at short notice.
• Use your detailed knowledge of the sites to manage the properties in the event of an incident or disaster to ensure minimum disruption to the business and direct the teams to ensure the building always remains open for business in the event of any emergency.
• Negotiate and retender contracts with outsourced providers, in collaboration with the wider CBRE support ensuring that any increased costs are justified and in line with inflation/external benchmarking.
• Prepare the annual capital expenditure budget and manage the departmental budget whilst you manage costs to ensure the best value is achieved.
• The base location will be Kingswood but there is a requirement to travel to London, Kent, and Isle of Wight on occasions.

Experience and Qualifications Required:

• Extensive experience in a similar role providing facilities management services, ideally gained within a financial services environment.
• Passionate about the provision of the highest standards of customer service with a proven track record in delivering excellence.
• Proven people management skills, with the ability to motivate teams and affect changes required to drive performance and behaviours.
• Strong interpersonal skills to quickly build relationships with customers.
• Good basic understanding of M&E services, contracts management and financial management.
• Well organized and efficient with the ability to identify key issues and manage multiple, conflicting priorities on a daily basis.
• Good education with excellent written and verbal communication with the ability to communicate at all levels.
• Responsive, able to solve problems, make decisions, and follow through on actions quickly with minimum supervision and with strong attention to detail.
• Flexible, able to work well within a pressured, fast-moving and complex environment and able to work effectively in a team.
• Tenacious but with a balanced approach when dealing with colleagues and customers.

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.