Fleet Administration Manager

Portsmouth, Hampshire
Toyota (GB) plc

The role in a nutshell: Supporting customers with the highest care and quality, ensuring all vehicles are taxed and all fines are handled promptly.

A bit about the Department – The Fleet Admin team is a pivotal part of the business, handling tasks such as Business Post, Fines Management, Vehicle Relicensing, Cherished Plate Management, MID updates, and Recall Notification Management. The Manager oversees our Operations Associates, who support various operational teams including Fleet Admin, Maintenance, Downtime, Incident Management, and Remarketing Admin. The End of Contracts Damage department, focused on minimizing costs from vehicle mistreatment per BVRLA guidelines, also resides within this team.

What you’ll be doing:

• Assist the Operations Development Manager in implementing the KINTO UK operations strategy, emphasizing customer experience, new systems, TPS, supplier relations, and efficiency.
• Manage and understand the performance of the fleet admin support team, End of Contract Damage disputes, and Operations Associates.
• Drive SLAs and meet client requirements aligning with Operations strategy and Hoshin objectives.
• Collaborate with Operations Team Managers to deploy Operations Associates effectively.
• Conduct quality checks on administrative tasks monthly, identify root causes, and coach the team to excel.
• Use data to understand capacity constraints and support decisions on headcount increases.
• Onboard new clients, ensuring best practices are followed.
• Build and maintain professional relationships across departments, clients, and drivers to align priorities.
• Manage departmental complaints professionally and timely, ensuring client satisfaction.
• Promote TPS culture and visual management within the department.
• Create a positive work environment with clear goals and role model behaviors.
• Collaborate with other managers and experts to improve the customer journey.

How you could stretch this role:

• Innovate by working with suppliers or new systems to automate processes.
• Deepen knowledge of BVRLA guidelines and consumer duty regulations.
• Develop the department as a flagship for Kaizen and visual management.
• Support the achievement of Hoshin objectives and customer excellence.

Experience you’ll gain:

• Comprehensive understanding of UK leasing, fleet management, and mobility markets.
• Management experience of two complex teams.

• Knowledge of industry standards and BVRLA practices.
• Cross-entity project involvement with stakeholders across Toyota entities.

How we’ll support you:

• Full KINTO induction and ongoing skill development.
• Constructive feedback and support for your growth.

As a manager:

• Regular 1:1s for guidance.
• Clear objectives via performance management.
• Ongoing coaching and support.

What you’ll get to own:

• Daily operations of the department.
• Your personal development.
• Implementation of improvement ideas.

Key Experience & Skills:

• Team management.
• Automotive, leasing, and fleet management experience.
• Project management skills.
• Strong team collaboration.
• Experience with challenging SLAs and KPIs.
• Excellent problem-solving skills.
• Proficiency in Excel, Microsoft Office, PowerPoint.

Attributes & Behaviours:

• Customer-centric with a focus on first-time resolution.
• Tenacious, brave, resilient, and adaptable.
• Promotes continuous improvement and quality.
• Inspires excellence and leads by example.

• Bonus earning potential.
• 25 days holiday + 8 bank holidays.
• Competitive pension scheme.
• Hybrid working policy.
• Car scheme post-probation.
• Private medical cover, life assurance, discounts, and other benefits.

KINTO UK is an equal opportunities employer. We welcome applications from all backgrounds and are committed to accessible recruitment processes, ready to support adjustments as needed.