Fleet Service Manager – Aftersales PC

Hounslow, London
BYD Europe
Overview

The Fleet Service Manager will be responsible for managing aftersales service operations for fleet customers in the United Kingdom. You will ensure that all service activities are aligned with company policies and regulatory standards while meeting the specific needs of regional fleet clients. Your role will involve maintaining strong relationships with fleet customers, coordinating service support, managing service contracts, and driving continuous improvement in service quality and customer satisfaction.

Working location: Uxbridge, London

Responsibilities

• Act as the primary aftersales contact for fleet customers, building and maintaining strong relationships.
• Coordinate and oversee maintenance, repair, and service activities to ensure maximum vehicle uptime.
• Lead service contract negotiations and manage execution, including handling amendments and resolving disputes.
• Monitor supplier and service network performance, driving continuous improvement in service delivery and customer satisfaction.
• Analyse fleet service data, track key performance indicators (KPIs), and implement improvement initiatives.

Qualifications

• Bachelor’s degree or above in Automotive Engineering, Business Administration, or a related field.
• Minimum of 5 years’ experience in aftersales service, fleet management, or customer service roles, preferably within the automotive industry.
• Fluent in English.
• Proficient in Microsoft Office Suite (especially PowerPoint and Excel); experience with service management platforms is preferred.
• Strong technical knowledge of vehicles and aftersales service processes.
• Excellent communication, negotiation, and customer relationship management skills.
• Strong organisational, analytical, and multitasking abilities.
• Has right-to-work in the UK.

We Offer

• Performance and experience based competitive remuneration, pension plan.
• 25 holidays + public holidays
• Scottish Widow workplace pension
• Commute allowance
• Department & company wide teambuilding events.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.