FM Contracts Manager

First Response Group

As an FM Specialist, you will be a key player of our operations, ensuring a seamless and efficient service to our clients while fostering business growth. You will be the driving force behind large projects, managing property compliance, and ensuring top-notch customer service.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

About the Role

We provide a dynamic and supportive work environment where you can grow and learn. We value our employees and invest in their professional development. If you are looking for a challenging role in a fast-paced, innovative company, this is the opportunity for you.

Key Responsibilities:

• Client Liaison: Establish direct, efficient communication with clients, maximising business opportunities and developing organic growth.
• Quotation Management: Generate customer quotes as required, ensuring transparency and competitiveness.
• Project Facilitation: Oversee large projects, coordinating with specialist engineers and supply chain partners to ensure timely and quality delivery.
• Property Compliance: Manage and oversee property compliance, ensuring adherence to all relevant regulations and standards.
• Site Management: Conduct client site visits, asset verifications, and condition surveys, ensuring comprehensive understanding of client needs.
• Resource Management: Organise the delivery of equipment, uniforms, and materials to sites as needed, ensuring smooth operations.
• Team Support: Provide support to the FM helpdesk and collaborate with a team of FM coordinators, fostering a collaborative and efficient work environment.
• PPM Schedules: Develop and manage Preventive Maintenance (PPM) schedules, ensuring regular maintenance and minimizing downtime.
• Quality Assurance: Perform quality checks on job completions, ensuring high standards are consistently met.
• Supplier Management: Manage supplier performance, resourcing, onboarding, and engagement with new suppliers, ensuring a robust and reliable supply chain.
• Client Meetings: Conduct monthly review meetings with clients, fostering strong relationships and addressing any issues or concerns.
• Bid and Tender Support: Assist the department head with resourcing for bids and tenders, contributing to business growth and development.

Qualifications and Skills:

• Experience in both hard and soft FM.
• Familiarity with ISO Quality standards and Health and Safety legislation.
• Proven management experience within an FM setting, including project management.
• Ability to support a team and plan and organize PPM schedules.
• Excellent communication, customer service, and problem-solving skills.
• Ability to work under pressure with strong leadership and decision-making skills.
• Customer-focused and self-motivated.

Benefits

• Training and development
• Company Car
• Fuel Card
• Mobile Phone
• Laptop
• Referral Scheme – 100 successful referral
• Healthcare package which includes access to EAP
• Pension Scheme

Essential Skills

Essential Requirements:

• Full UK driving licence.
• Background in FM or property management .
• Ability to analyse budgets/profit plans and organize and run business and/or training meetings.

Experience:

• Minimum of 2 years in a management/supervisory role in an FM environment.
• Building management qualification (IWFM) is preferred.
• Familiarity with M&E equipment functioning in a commercial building (office, warehouse, residential block etc).
• Proactive mindset with ambition to aid growth and development of the department.
• Excellent communication skills at all levels and experience managing supply chain partners and site staff.
• Good business acumen: experience in winning new work is advantageous but not essential.

About Company

First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of ‘inclusion and happiness’. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

DE&I

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of ‘inclusion and happiness’. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.