Founding Customer Success Manager (US Based)

Beam

At Beam, you get to do work that matters for the world. We’re solving the world’s toughest social problems with an incredible team, tech and AI. And we’re growing fast

It’s not easy. Nothing worth doing ever is.

Join a company at the forefront of social impact, driving first of its kind positive change. You’ll be part of a high performance culture where you’ll make a huge impact, rapidly progress your career, and truly enjoy your work.

From top tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam.

We’ve already seen incredible growth from our Magic Notes product, helping case workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, over 50,000 frontline workers across the UK are now using Magic Notes regularly to deliver faster, more human centred support. We’re also launching globally, helping practitioners across the USA, EU, and Australia make a difference.

About the role

We’re seeking a passionate and driven Customer Success Manager to champion Beam’s exciting expansion into the United States with our innovative platform, Magic Notes. Working closely with an elite team and the CEO, this pivotal role will be instrumental in ensuring the success and growth of our initial US partnerships, establishing our impact, and directly contributing to our ambitious journey. You will be at the forefront of ensuring our US partners realise the full value of Magic Notes, fostering strong relationships and driving adoption within key accounts.

Magic Notes is an AI powered tool, already used and loved by thousands of frontline caseworkers in the UK, designed to significantly reduce administrative burden for frontline workers across various fields. This is a hands on and high impact role where you will be responsible for onboarding new partners, driving product adoption, project managing delivery and identifying opportunities for growth. You’ll be crucial in validating our impact in the US and building the foundation for long term partnerships, all while helping the frontline care sector drastically improve its delivery of care.

You’ll be:

• Spearheading Successful Onboarding: Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation of Magic Notes.
• Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users.
• Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter.
• Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of Magic Notes. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be.
• Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long term contracts, expansion and renewals.
• Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go to market strategy.
• Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market.

You’ll have:

• Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections.
• Top Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations.
• A Proactive Approach: You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight.
• Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You’re ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience.
• An Adaptive and Growth Mindset: You thrive in a dynamic environment, are comfortable with ambiguity and are eager to learn and adapt quickly.
• A Genuine Passion for Impact: You are truly motivated by the opportunity to make a positive difference in the frontline care sector.

Nice to have:

• Experience in a fast paced startup environment.

Success looks like:

• Achieving high levels of product adoption and engagement within our initial US partner organisations.
• Building strong, long lasting relationships with key stakeholders.
• Successfully identifying and securing account renewals and expansion opportunities.
• Providing valuable customer insights that inform Beam’s US market strategy and product development.
• Contributing to the development of a strong customer success function in the US.

Compensation

• Competitive OTE of $150k (basic salary: $80,000 – $100,000)
• Competitive range of perks based on geography

Final compensation will be determined based on the candidate’s qualifications, skills, location and previous experience

Application Process

We have a four stage interview process, giving you plenty of time to learn about Beam while we get to know you.

1. A 30 minute call with a member of our talent team
2. A case study task/interview with a member of the customer success team
3. A roleplay/presentation with members of the team and our CCO, Rachel
4. Final round with Beam’s CEO, Alex

About Beam

Our team of 200+ embraces a hybrid working approach, enjoying 2 3 days of vibrant collaboration in our beautiful Shoreditch co working space, fully equipped with rooftop views, an onsite barista and kitted out gym.

We’ve picked up an armful of awards for our work, including one from our former Queen. We’ve also been named by WIRED as one of London’s 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we’ve been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.

We’re also proud to be backed by some of the world’s leading tech investors and entrepreneurs, including the founders of Calm, Shazam and Dropbox.

Perks

• Generous EMI qualifying share options
• Access to therapy, coaching, classes & content – powered by Oliva
• Your own financial well being coach, through Bippit
• Generous Holiday – 25 days with 3 additional days over the Christmas period + bank holidays
• Work remotely up to 6 weeks a year
• Eligible for a 6 week sabbatical after 3 years in service
• Nursery scheme through Gogeta
• Healthcare cover through Benenden Health
• Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
• £200 WellBeam budget for activities enhancing wellbeing and professional development
• Annual membership to Shoreditch Exchange gym (London office only)
• Pension scheme where we contribute 3% of your salary and you contribute 5%.
• Free subscription to the Calm meditation app
• Discounted bike and accessories with Cyclescheme, and tech products with Techscheme

Start your journey to a more impactful career today. We’re excited to hear from you.

Reasonable adjustments:

Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.

We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.

If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.

Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.