Franchise Training Manager London

KellyDeli

THE GOAL

The Franchise Training Manager is responsible for developing and delivering training initiatives to enhance the quality of operations, drive sales, and support the success of our Franchise Partners. This role ensures compliance with core training modules and is part of the People and Culture team, managing training plans across multiple countries. The role involves delivering training both virtually and through others to significantly impact Franchise Partners’ business performance on an international scale.

ACCOUNTABLE FOR:

• eLearning Compliance: Manage and own the eLearning platform, ensuring compliance and effective use.
• Franchise Training: Develop and deliver training that improves standards and drives sales.
• Ad Hoc Projects: Support the CHRO with various projects as needed.

WHAT THEY DO

eLearning

• Primary contact for the platform provider.
• Manage the eLearning platform, including contracts and issue resolution.
• Create and design training content for Franchise Partners.
• Train local teams on platform usage.
• Induct new starters on the platform.
• Oversee eLearning reporting and compliance content.
• Drive completion rates for compliance modules.
• Support local markets in achieving compliance training targets.
• Present monthly updates on eLearning compliance metrics to leadership.

Franchise Partner Induction

• Oversee Franchise Partner induction processes.
• Review and recommend improvements for new inductions.
• Drive participation in local markets.
• Track and report the impact of induction on partner performance.
• Communicate progress and impact to senior leaders and teams.

Franchise Training Initiatives

• Collaborate with marketing and NPD teams on new product or campaign training.
• Identify and create training to enhance operational standards.
• Foster excitement and motivation around training, highlighting its value and impact on business performance.
• Develop training initiatives to support franchise partners in driving sales and running successful businesses.

Other

• Design and create training programs based on company objectives.
• Develop eLearning content as needed.
• Assist the Group Learning Manager with reports and training session coordination.
• Provide monthly training metrics for the OLG and PAC teams.
• Support bespoke training requests from local or cross-country leaders.

WHO YOU ARE

• Experience in a training role within a franchise business is highly beneficial.
• Proven ability to work collaboratively with different departments and deliver impactful training.
• Comfortable delivering training virtually & through others.
• Fluent in English with exceptional communication and interpersonal skills.
• Excellent presentation skills.
• Passionate about training and development.
• Demonstrates a growth mindset.
• Well-organized and familiar with eLearning technology.
• Experienced in designing, creating, and delivering operational training within retail or hospitality.

ABOUT US

KellyDeli, founded in 2010, is an innovative and rapidly expanding food retail and restaurant company. Sushi Daily, one of its brand concepts, is the leading European provider of fully-serviced sushi bars, currently operating over 1,000 kiosks across 13 countries.

Our unique concept features outlets in grocery stores, supermarkets, and airports, where live Sushi Artisans create their art in front of customers, providing a unique customer experience and top-quality sushi.

Our Purpose

To help the world eat better, flourish together & dream bigger.

VALUES

• Totally Together
• Humbly Honest
• Positively Passionate
• Constantly Curious
• Expertly Excellent
• Adopting Growth Mindset

BENEFITS

• Sushi Allowance
• Wellbeing Allowance
• Birthday off
• 27 days annual leave + Bank holidays
• Late starts & early finish X6 of each
• Health Insurance
• Cycle to Work
• Hybrid working 2/3 split – Office in Old St
• L&D platforms
• Up to 10% Company Bonus Scheme