General Manager

Manchester, Lancashire
Johnson Controls, Inc.
What You Will Do

As General Manager, you will lead the strategic and operational delivery of integrated service and installation solutions across a defined region or portfolio. This is a hands-on leadership role for someone who thrives in fast-paced, field-driven environments and knows how to balance tactical execution with strategic direction. You will take full ownership of service and installation delivery, managing large technician teams across multiple disciplines, overseeing high-volume operations, and driving performance. Your leadership will ensure operational excellence, customer satisfaction, and sustainable growth.

How you will do it

• Lead from the front: Provide hands-on leadership to large, multi-disciplinary field teams (Fire & Security, Building Automation), ensuring high performance and accountability.
• Drive operational excellence: Manage high-volume service and installation activities, optimizing workflows, resource allocation, and technician productivity.
• Strategic oversight: Develop and execute regional strategies to grow install and service revenue, improve efficiency, and enhance customer experience.
• Customer-centric delivery: Build strong relationships with clients, ensuring consistent service quality and responsiveness to evolving needs.
• Contract ownership: Oversee complex service contracts, ensuring compliance with SLAs, KPIs, and driving successful renewals.
• Cross-functional collaboration: Partner with sales, operations, and engineering to deliver seamless, integrated solutions.
• Financial leadership: Own the P&L, budgeting, and forecasting for your region, ensuring financial targets are met or exceeded.
• Continuous improvement: Champion innovation and smarter ways of working, leveraging data and feedback to refine service delivery.

What we look for

• Proven success managing large field teams in installation and service environments, ideally in high-volume, multi-site operations.
• Strong operational mindset with a hands-on approach to leadership and problem-solving.
• Strategic thinker with the ability to translate business goals into actionable plans.
• Deep understanding of building systems and integrated technologies.
• Confident communicator and negotiator who builds trust quickly with internal teams and external clients.
• Experience managing complex service contracts and performance metrics.

What we offer

At Johnson Controls, you’ll be part of a global leader in smart, sustainable building technologies. We’re committed to creating environments where people live, work, learn, and thrive – and we empower our teams to make a real impact every day. As General Manager, you’ll benefit from:

• Real ownership and autonomy to shape your region’s success.
• Leadership of a high-performing team that delivers results and drives change.
• A values-driven culture that rewards performance, collaboration, and innovation.
• Access to cutting-edge technologies in Fire & Security, Building Automation, and integrated solutions.
• Career development opportunities within a global organization operating in over 150 countries.
• A mission-driven company focused on sustainability, safety, and smarter ways of working.
• Join us and help build a safer, smarter, and more sustainable world.