General Manager

Ellipsis Entertainment Ltd.

Join the team as General Manager at Layered Reality, where innovation meets entertainment.

Layered Reality is a pioneer in immersive entertainment, blending captivating storytelling, cutting-edge technology, and exceptional customer service. Known for groundbreaking productions; The War of the Worlds- The Immersive Experience, The Gunpowder Plot and Elvis Evolution, Layered Reality combines live theatre, digital technology (virtual reality, projection mapping, binaural sounds, artificial intelligence), and physical sensations (sight, sound, smell, touch, and movement) to produce unforgettable immersive experiences.

Position Summary

As General Manager, you’ll drive the operational excellence that defines our immersive experiences, setting the stage for our team and guests to thrive. This integral role oversees the day-to-day operations of large-scale experiences, ensuring robust systems are in place to deliver a safe, enjoyable, and financially successful operation. Your strategic focus will span commercial performance, recruitment, HR, finance, and live operations, requiring enthusiasm, passion, and leadership to achieve outstanding results.

Benefits

• Competitive market salary.
• Performance-related bonus.
• 23 days holiday plus Bank Holidays.
• Additional holiday day for each year of completed service.
• Opportunities with a fast growing company with international expansion plans.

Scope & Responsibilities

• Live Operations: Oversee operations across all departments, including ticketing, guest services, show and performance management, photo, and merchandise.
• Act as the first point of contact for licensees and subcontractors, ensuring adherence to agreements.
• Provide management support to department heads, ensuring the team delivers exceptional live operations and facilitate in house succession planning.
• Equip team members with the tools and training to perform efficiently and maintain top-tier site presentation standards.
• Serve as the appointed Health & Safety (H&S) officer, ensuring compliance and managing incident reporting.

Additionally, responsibilities include:

• Commercial Performance: Drive commercial success by optimising revenue streams, including ticketing, merchandise, photography and food and beverage.
• Set and monitor income targets and KPIs, to drive and grow the business.
• Oversee the ticketing system to maximize sales and streamline guest access.
• Provide regular financial and sales performance reports to senior management, identifying growth opportunities.
• Collaborate with partners, stakeholders, and contractors to ensure seamless and profitable operations.
• Develop and implement revenue-generating opportunities to enhance guest experiences and drive income.
• Manage guest-related financial decisions, balancing satisfaction and revenue protection.

Further responsibilities include:

• Team Leadership & Development: Oversee recruitment, onboarding, and training of team members for show operations.
• Draft and manage contracts for employees, casual workers, and freelancers.
• Support and regularly review company policies and procedures.
• Provide guidance on personnel matters and foster a positive working culture.
• Develop and implement a comprehensive training strategy for team development.
• Manage the company’s HR system, ensuring up-to-date records of attendance, sickness, and absence.
• Ensure timely creation and communication of department rotas.
• Conduct performance reviews and capability meetings as needed.

Other key responsibilities:

• Partner & Stakeholder Management: Act as the primary liaison with venue, food & beverage, and merchandise partners, ensuring contracts, service levels, and financial agreements are met.
• Oversee relationships with security, estate management, cleaning, and other contractors, maintaining high operational and presentation standards.
• Build and sustain collaborative relationships with all external partners to ensure seamless integration into the guest experience.
• Monitor partner performance against agreed KPIs, addressing issues swiftly and constructively.
• Identify opportunities to strengthen partnerships and unlock new commercial or operational efficiencies.

Finally, responsibilities also include:

• Administrative & Financial Duties: Collaborate with the finance department on budget tracking and monthly reporting.
• Prepare and sign off monthly payroll, ensuring accurate and timely payments.
• Monitor and report on sales performance, ensuring financial reconciliation of the experience.

Background & Experience

We are seeking a diplomatic and motivated self-starter with a solution-oriented approach. Management experience in the theatre, events, leisure, tourism, visitor attraction, or entertainment industries is essential. You should have a passion for creating exceptional guest experiences and a track record of operational success in high-pressure environments.

Desired Attributes

• A minimum of five years of relevant management experience.
• Strong understanding of operational requirements for large-scale events.
• Proven track record in managing events or experiences.
• Practical knowledge of recruitment, onboarding, and training.
• Expertise in HR systems and best practices.
• Familiarity with the theatre and event industry.
• Clear understanding of health & safety regulations and their practical application.
• Ability to work independently and adapt to changing circumstances.
• Excellent organisational skills and attention to detail.
• Passion for fostering a positive and balanced working culture.
• Proven experience in staff development and progression within large teams.
• Exceptional communication and leadership skills.
• Flexibility for evening and weekend work.

Job Details

Job Title: General Manager

Responsible To: Chief Development and Operations Officer

Job Type: Full Time (permanent)

Start Date: ASAP

Probation Period: 3 Months

Pay: Dependent on Experience but competitive in market place

Location: Central London

Note: The deadline for applications is Sunday 19th October.

Diversity & Inclusion Application Process

To apply for this exciting opportunity, please submit an up-to-date CV along with a Covering Letter outlining what you believe you can bring to the role and why you want to work for Layered Reality. We look forward to receiving your application!