General Manager – Corner Corner

KERB Food Ltd
Job Description

Company Overview

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and have developed a growing, successful corporate catering company, KERB Events Limited. We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.

Role Description

Located in Canada Water and developed as a collaboration betweenBroadwick Spaces and KERB, Corner Corner is a vibrant space that combines food, music, and community. With a rotating selection of food vendors and immersive cultural programming, Corner Corner is a destination for creativity, community engagement, and collaboration.

The General Manager will be at the forefront of operations at Corner Corner, a 15,000 sq ft food hall in Canada Water. They will be accountable for overseeing operations, managing our team, coordinating our bars, and assisting our 4 independent food vendors to deliver exceptional hospitality and a robust health and safety culture in an exceedingly busy market and event space open seven days a week.

We are looking for an experienced hospitality professional who excels in a fast-paced, high-volume environment and is eager to advance in their career. You’ll be an effective mentor who communicates with consideration to our team and vendors, maintaining consistently high standards to ensure each guest has a great time, every time. You’ll also create systems to ensure every team member has a productive and enjoyable shift each day.

This hands-on role involves working closely with the site team to achieve shared goals: making Corner Corner a great place to work, managing a diverse team that reflects London’s vibrancy, overseeing the reservations system, delivering positive EBITDA, advancing sustainability initiatives, and collaborating with KERB’s social enterprise KERB+ to drive positive social impact in our home city.

Responsibilities

• Accountable for the highest standards of F&B operations across the space, ensuring we are constantly delivering ‘exceptional hospitality.’
• Defining and streamlining operational policies and processes.
• Ensure clear communication channels between all stakeholders, including KERB, Broadwick, Harvest, and our third-party food vendors.
• Ensure timely and accurate information, documents, and reporting are provided for the Venue Manager.
• Participate in setting budgets and KPIs and be accountable for delivering on both, working with the Venue Manager to reconcile the venue’s P&Ls month to month.
• Full accountability for health and safety, compliance, and facilities legislation and codes of practice using internal H&S systems.
• Shape and create a culture and environment where people want to work.
• Collaborating with the central Marketing team to deliver marketing strategies for the food hall, ensuring the highest standard of marketing operations.
• Adhering to the venue leases/management agreement, legal documentation, Health and Safety Documents, JV contracts, and nuances.
• Liaising with the people team and company payroll across salaries, new starters/leavers.
• Guiding performance management and development of direct line reports, identifying training needs, and facilitating team development.

Requirements and skills

• Personal Licence holder with knowledge of the Licensing Act 2003 and the four licensing objectives.
• Background in F&B, having managed small teams.
• Demonstrable exceptional team-building skills and experience.
• Strong knowledge of event operations.
• Experience working in a large, dynamic hospitality or events venue.
• Strong high-volume bar/wet-led experience.
• Ability to communicate clearly and set achievable targets.
• Hospitality enthusiast – up-to-date knowledge on the constant progress in London food and bars.
• Positive and flexible attitude, with the ability to think laterally and willingness to problem-solve.
• Team player – a willingness to roll up your sleeves and pitch in from time to time on non-designated areas of the business.

What you’ll get by joining KERB

• Generous discount off all KERB food & drink
• 25 days holiday (excluding bank holidays) + birthday day off
• Private Medical Insurance (Vitality)
• Classpass
• Employee Assistance Program (EAP)
• Annual season ticket loan
• Enhanced maternity / paternity / adoption leave after 2 years
• Disability Confident Committed employer
• Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.