General Manager – Distribution – Parcels

Southampton, Hampshire
White Glove

A large 3PL with contracts in the wholesale sector is now looking for a General Manager reporting to the Logistics Director.

The ideal candidate will have 5 years of experience within distribution.

Key Tasks & Accountability:

1. Lead the warehouse site team with accountability for Operations, Health & Safety, Training, and Commercial activity in the warehouse.
2. Deliver a best-in-class service to our customers.
3. Engage, retain, and develop key employee resources across the site.
4. Maximise the potential of the operation through a strong financial focus.
5. Assess operational capabilities and ensure actions are implemented that meet company and customer needs across the P&L.
6. Develop and implement initiatives to improve operational processes, aligned to our growth strategy using Six Sigma, Lean, and other quality methodologies.
7. Identify and resolve operational issues and drive continuous improvement initiatives.
8. Ensure that IT operating systems are an engine for growth across the site.
9. Anticipate and react to changes in customers’ businesses in conjunction with the Operations Director.
10. Ensure delivery of business KPIs agreed jointly with the Operations Director.
11. Ensure the depot is fully resourced with appropriately skilled and motivated employees.
12. Ensure the depot is fully compliant with Company and legal Health and Safety requirements.
13. Achieve operational excellence in all areas of responsibility.
14. Engage with customers and develop deep and lasting relationships to mutual benefit.
15. Steer and facilitate the personal development of individuals within the team.
16. Work closely with the Director to ensure that the depot achieves its operating profit targets.
17. Drive the growth agenda for the site.
18. Achieve ongoing productivity gains of 10% annually through strong employee engagement initiatives.

Performance Metrics:

1. High levels of Employee Engagement across all employees within the depot.
2. P&L measures vs agreed targets.
3. Customer Retention & organic growth.
4. Operational Excellence.
5. Ongoing reduction of cost base.

Warehouse Size: 180,000 sq ft with 150 staff.

Skills Essential:

1. Achievement Drive.
2. Directs and drives change.
3. Creates a dynamic and high-performance workplace environment.
4. Develops others through coaching interventions.
5. Acts on values in the face of risk.
6. Strong experience in an FMCG/Warehousing environment.

Preferred Skills:

1. Displays a deep understanding of others.
2. High levels of Commercial awareness.
3. An ability to encourage ideas that drive real Commercial and Operational differentiation.

Knowledge Essential:

1. Up-to-date knowledge of the latest operational tools.
2. Significant transport/logistics and production experience.
3. Inclusive Leadership.
4. Leadership expertise.
5. 5S methodology.

Preferred Knowledge:

1. Sector experience.

IT Skills & Knowledge Essential:

1. Experience and understanding of bespoke business solutions and operational infrastructure.
2. Excellence in personal usage of Microsoft tools.