Hammersmith and Fulham, London Borough of – System, Subsidy & Control Team Manager

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Hammersmith and Fulham, London Borough of

Reports to: Assistant Director Benefits

Responsible for: System, Subsidy & Control Team Manager

Grade: PO8

About the Role:

We are seeking a dynamic and experienced System, Subsidy & Control Team Manager to join our Revenues & Benefits team. This role is pivotal in managing our IT systems that support Revenues, Benefits, and Discretionary Benefits functions. You will lead a team responsible for the integrity of financial controls, system implementation, development, testing, maintenance, and support.

Key Responsibilities:

1. Oversee the provision and management of IT systems for Revenues and Benefits.
2. Ensure the integrity and accuracy of financial controls and government returns.
3. Lead digital transformation projects and collaborate with the Digital Services Management team.
4. Manage outsourced contracts and relationships with third-party suppliers.
5. Monitor and proactively manage housing benefit subsidy and statutory reporting requirements.
6. Coordinate system upgrades and patches in partnership with Digital Services.
7. Provide leadership and support to the team, ensuring high performance and compliance with council policies.
8. Responsible for completing complex statutory government returns for Council Tax, Business Rates, and Housing Benefit, including but not limited to CTB1, QRC Returns, NNDR1 & NNDR3, Subsidy Claim, and DHP Returns.
9. Ensure accurate and timely submission of all statutory returns, safeguarding and maximizing housing benefit subsidy.
10. Work closely with the section 151 officer and Chief Accountants to forecast revenues and manage budgetary implications.
11. Lead the team in running year-end and main billing activities for Council Tax, Business Rates, and Housing Benefits databases.
12. Provide leadership, motivation, inspiration, and support to the team.

About You:

1. Degree level education or equivalent experience in an Academy Revenues and Benefits IT Support System Environment.
2. Proficient in IT systems for reporting, including QBF SQL or equivalent.
3. Experience with complex Enterprise Document Management Systems and completing statutory government returns.
4. Extensive knowledge of Capita’s Academy System for Revenues and Benefits would be preferable; however, experience of another R&B solution would be acceptable.
5. Strong skills in managing IT systems, including upgrades, patches, and year-end activities.
6. Experience in contract management and working with senior finance colleagues.
7. Ability to lead and inspire a team, manage performance, and ensure compliance with policies.

Work location: 145 King Street, London, W6 9XY (hybrid working available)

Contact details for an informal discussion: Ashley Bryant, Interim Director Resident Services, via email at or Kirsty Brooksmith, Assistant Director of Benefits, at

Applications via Expression of Interest responding to role purpose, achievements, skills, experience, and attitude to:

Salary range / grade: Salary range: £59,772 – £62,922 per annum

Hours: Full time – permanent 36 hours