Head of Aviation Services

NTER TALENT
Head of Aviation Operations
Edinburgh
£61,000 + Bonus

Are you a seasoned professional in the field of cleaning management with a passion for excellence and an eye for detail? Are you ready to take the next step in your career and join a market-leading facilities services business?
Our client is a well-established, market-leading facilities services business known for delivering top-tier services to a diverse portfolio of clients. With a commitment to excellence and a dedication to the highest standards, they are looking for a Head of Aviation Operations.

As a self-motivated individual, you will work to ensure the full delivery of all Customer Contracts within contractual guidelines and to manage the contract management team effectively through target-driven performance requirements, structured review meetings and to work closely with customers to provide overall efficiencies and profitability with no aged debt and strong management and understanding of requirements. You will foster strong customer relationships through existing and new business opportunities and work at a senior level providing the operational delivery of the Division to Director level and SLT with strategies for growth and the development of the organizations aviation portfolio.

Responsibilities

• To manage and oversee the operations for the company s Aviation department and their current Airport cleaning and associated Services mainly in the UK with some requirements overseas as part of the groups international expansion strategy.
• Responsible for leading the aviation operations management team and achieve high and consistent quality standards but also responsible for customer/client relationship on senior level and ensuring a secure and positive interaction.
• Push the Aviation division into digital systems and new technologies
• Research for innovative approaches to developing the business and client services.
• Manage budgets as per contract
• Manage and control wages
• Manage staff relations, including schedules, disciplinary/grievance (in coordination with HR) and any other issues regarding operations managers within the aviation department
• Initiate and develop positive solutions to any challenges
• Create a constructive Team Environment through daily two-way communication and motivation
• Support Aviation Operation Managers in challenging client situations
• Manage aviation customer/client relations to ensure ultimate customer satisfaction
• Ensure digital solutions e.g. the Sasse Service App are utilized across contracts and report failures and improvement suggestions
• Report on a weekly and monthly basis to Commercial Director
• Assist the companies ambitious UK aviation growth strategy

Candidate requirements

• Proven successful working relationships with high-end service providers
• Experience in a customer facing role, with a proven track record of building client relationships
• A motivator and leader of people
• Strong leadership qualities across all levels of the business
• Excellent knowledge of IT programmes such as MS Office / O365
• P&L accountability for all contracts
• Commercial awareness
• Strong communicator
• Excellent presentation skills
• Be prepared to travel and work away from home as the contract dictates
• Experience in aviation

What s in it for you?

• Competitive salary range of £61,000 + Bonus.
• Opportunity to work with a market-leading facilities services business.
• Career growth and development prospects.
• A supportive and collaborative work environment.
• The chance to make a real impact on facility cleanliness and safety.

If you are a proactive, results-oriented individual with a passion for maintaining clean and safe environments, we invite you to apply for this exciting Head of Aviation Operations position. Join our team and contribute to our mission of delivering excellence in facility services.