Head of Building Performance

Integral UK Ltd

The Head of Building Performance (HBP) is responsible for managing the high standard of building performance and operational risk and compliance across all services, including Mechanical, Electrical, Vertical transport, and public health systems. Ensuring consistent, seamless, and efficient standards are met allows the operations facilities team to focus on their core business.

The HBP will familiarize themselves with the Client’s sustainability strategy to actively manage energy and building performance to deliver optimized energy efficiencies and provide reporting that demonstrates compliance and achievements. The HBP must be a certified Nabers Assessor. If this accreditation is not already achieved, they will be willing to undertake it within the first 12 months of employment.

The HBP will have experience in delivering engineering excellence through robust asset management frameworks such as ISO55001 and be responsible for developing engineering policies, strategies, and implementation plans that meet building needs and exceed occupier expectations.

The delivery of services aims for maximum customer satisfaction by fostering strong and long-lasting working relationships with stakeholders.

40 Leadenhall will align with JLL’s sustainability commitments, the World Green Building Council’s Net Zero Carbon Building Commitment, and the Better Building Partnership Climate Change Commitment. The HBP will actively manage energy and building performance in line with the pathway to NZC and DFP, managing supply partners to deliver optimized energy efficiencies and provide reporting that demonstrates compliance.

Operational/Technical

• Direct and manage the Design for Performance/Sustainability Manager and the Building Performance Manager.
• Maximize the capability of existing technology and building systems using SMART building systems, platforms, and data to ensure Client assets are operated at optimum performance, with energy closely managed and reported in line with Nabers accreditation.
• Assist in collating, measuring, and analyzing building data required to achieve the initial Nabers rating, liaising with the HDFP and key retained construction contractors and design engineers responsible for achieving the design rating of 5.5 stars.
• Maintain compliance with certifications such as WELL, BREEAM, R.E.S.E.T, and others.
• Manage risk and compliance across all areas of the building, including lifts, M&E systems, water hygiene, cooling tower, and general risk assessments. Update and manage the JLL Riskwise platform with regular updates on identified risks and make recommendations to close out identified actions once completed. Hold regular meetings with operations teams on outstanding risks and their management.
• Oversee the permit to work system.
• Act as the lead point of contact (LPOC) for all internal service delivery teams and coordinate all transactional activities while continually developing and maintaining exceptional relationships with all key stakeholders.
• Provide the Client with technical advice and guidance based on strong industry knowledge and experience.
• Deliver pragmatic solutions to client challenges based on excellent knowledge of industry standards, guidance, and best practices, as well as practical experience of how buildings are designed, operated, and used.
• Collaborate with the Head of Engineering and engineering teams at 40 Leadenhall and other engineers within the JLL business to continuously improve technical knowledge and competencies.
• Support PAM in the development, management, and delivery of the 40 LH ESG Management Strategy and AESGP.
• Act as a point of contact and spokesperson on ESG in support of the mobilization and operations of 40 LH.
• Support PAM stakeholders on sustainability performance opportunities for delivering sustainability improvements.
• Excellent report writing and communication skills are required, along with the ability to liaise professionally with clients and colleagues.

Required Knowledge and Skills

• Working knowledge of heating, cooling, HVAC, lighting, power distribution, ventilation, control, domestic water, fire systems, air conditioning, water hygiene, building management systems, energy management systems, IoT, and SMART applications.
• Develop and implement policies, procedures, standards, and guides for operational excellence.
• Ensure that any one-off and non-contractual operational tasks are fulfilled to a high specification and within a dedicated timeframe, including out-of-hours services for occupier events and special occasions.
• Proven track record of technical problem-solving.
• Carry out all other general tasks as directed by the Head of 40 or the Head of Engineering within an appropriate timeframe.

Customer Orientation

• Foster and develop a unique One Team relationship between the management team, service partners, and all other stakeholders to create a seamless and unified customer experience.
• Use our CAFM system to record any formal customer complaints and track progress through to resolution.

Engagement & Communication

• Present with confidence in delivering training and presentations to colleagues and peers.
• Assist in implementing the vision and plan for the building to maintain a constantly improving environmental performance that engages the building occupiers.
• Support the occupier engagement program to leverage 40LH sustainability.

Contract & People Management

• Lead in energy management strategy for the building, ensuring it is operated at optimum performance with closely managed and reported energy consumption.
• Maximize energy efficiency, create, and oversee the implementation of short and long-term projects and strategies that increase energy efficiency, reduce greenhouse gas emissions, and minimize unnecessary consumption.
• Develop and implement procedures, standards, and guides for building performance and operational excellence.
• Ensure continual improvement of building performance delivered through service partner productivity standards.
• Effectively manage allocated service partners and their contract performance, including managing key relationships, monitoring contract administration, and driving operational improvements; ensuring work output aligns with contractual obligations.
• Meet monthly with the Technical Services team to align and review core service partners’ Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Ensure all contracts are maintained within the agreed budget and seek alternative ways to improve customer service and reduce expenditure.

Health Safety and Environmental & Sustainability Management

• Identify and capture operational data to improve the effectiveness and efficiency of service value, performance, and excellence.
• Lead by example to represent the brand values and deliver set objectives.
• Play a role in ensuring sustainability is at the heart of JLL’s vision through social and corporate responsibility activities.
• Be comfortable with statutory compliance, health and safety risk management, and sustainability requirements.

Qualifications / Experience

• Preferably professionally registered (IEng or CEng) or working towards this.
• Preferably HNC or Degree in Building Service Engineering or relevant engineering subject.
• Preferably equivalent minimum 10 years’ experience at technical engineering management level.
• Preferable National General Certificate in Occupational Safety and Health – accredited by NEBOSH.
• Membership or Associate Membership of either BIFM, RICS, IOSH, CIBSE, or IEMA.
• Ability to communicate technical subjects to non-technical customers and team members.
• Ability to produce technical reports.
• Extensive mechanical, electrical BEMS, and SMART buildings services knowledge.