Head of Building Performance

Integral UK Ltd

The Head of Building Performance (HBP) is responsible for managing the high standard of building performance and operational risk and compliance across all services, including Mechanical, Electrical, Vertical transport, and public health systems. Ensuring consistent, seamless, and efficient standards are met allows the operations facilities team to focus on their core business.

The HBP will familiarize themselves with the Client’s sustainability strategy to actively manage energy and building performance, delivering optimized energy efficiencies and providing reporting that demonstrates compliance and achievements. The HBP must be a certified Nabers Assessor; if this accreditation is not already achieved, they will be willing to undertake it within the first 12 months of employment.

The HBP will have experience in delivering engineering excellence through robust asset management frameworks such as ISO55001 and will be responsible for developing engineering policies, strategies, and implementation plans that meet building needs and exceed occupier expectations.

The delivery of services is aimed at maximum customer satisfaction by fostering strong and long-lasting working relationships with stakeholders.

40 Leadenhall will align with JLL’s sustainability commitments, the World Green Building Council’s Net Zero Carbon Building Commitment, and the Better Building Partnership Climate change commitment. The HBP will actively manage energy and building performance in line with the pathway to NZC & DFP, managing supply partners to deliver optimized energy efficiencies and provide reporting that demonstrates compliance.

Operational/Technical Responsibilities:

• Direct and manage the Design for Performance/Sustainability Manager and the Building Performance Manager.
• Maximize the capability of existing technology and building systems using SMART building systems, platforms, and data to ensure that Client’s assets are operated at optimum performance and energy is managed and reported in line with Nabers accreditation.
• Assist in collating, measuring, and analysing building data required to achieve the initial Nabers rating.
• Maintain compliance with certifications such as WELL, BREEAM, R.E.S.E.T, and others.
• Manage risk and compliance across all areas of the building, including lifts, M & E systems, water hygiene, cooling towers, and general risk assessments.
• Act as the lead point of contact for all internal service delivery teams and coordinate all transactional activities while developing and maintaining exceptional relationships with all key stakeholders.
• Provide technical advice and guidance based on strong industry knowledge and experience.
• Collaborate with the Head of Engineering and engineering teams to continuously improve technical knowledge and competencies.
• Support PAM in the development, management, and delivery of the 40 LH ESG Management Strategy and AESGP.
• Act as a point of contact and spokesperson on ESG in support of mobilization and operations of 40 LH.
• Support PAM stakeholders on sustainability performance opportunities.
• Possess excellent report writing and communication skills, with the ability to liaise professionally with clients and colleagues.

Required Knowledge:

• Heating, cooling, HVAC, LV, lighting, power distribution, ventilation, control, domestic water, fire, air conditioning systems, and water hygiene of closed and domestic systems.
• Building Management Systems, Energy Management Systems, IoT, and SMART applications.
• Compliance with statutory, regulatory, codes, and building regulations.
• Excellent knowledge of specific areas such as mechanical or electrical building services.
• Develop and implement policies, procedures, standards, and guides for operational excellence.
• Fulfill one-off and non-contractual operational tasks to a high specification and within a dedicated timeframe.
• Proven track record of technical problem solving.
• Carry out other general tasks as directed by the Head of 40 or the Head of Engineering within an appropriate timeframe.

Customer Orientation:

• Foster a unique One Team relationship between the management team, service partners, and stakeholders.
• Use the CAFM system to record formal customer complaints and track progress through to resolution.

Engagement & Communication:

• Present confidently in delivering training and presentations to colleagues and peers.
• Implement the vision and plan for the building to maintain improving environmental performance.
• Support the occupier engagement program to leverage 40LH sustainability.

Contract & People Management:

• Lead in energy management strategy for the building, ensuring optimum performance and energy management.
• Maximize energy efficiency and oversee the implementation of projects and strategies that increase energy efficiency and reduce emissions.
• Develop and implement procedures, standards, and guides for building performance and operational excellence.
• Manage allocated service partners and their contract performance, ensuring work output aligns with contractual obligations.
• Meet monthly with the Technical Services team to align and review core service partners’ KPIs and SLAs.
• Ensure all contracts are maintained within budget and seek ways to improve customer service and reduce expenditure.

Health, Safety, Environmental & Sustainability Management:

• Identify and capture operational data to improve service value and performance.
• Lead by example to represent brand values and deliver set objectives.
• Ensure sustainability is at the heart of JLL’s vision through social and corporate responsibility activities.
• Be knowledgeable about statutory compliance, health and safety risk management, and sustainability requirements.

Qualifications / Experience:

• Preferably professionally registered (IEng or CEng) or working towards this.
• Preferably HNC or Degree in Building Service Engineering or relevant engineering subject.
• Minimum 10 years’ experience at technical engineering management level.
• Preferably National General Certificate in Occupational Safety and Health – NEBOSH accredited.
• Membership or Associate Membership of BIFM, RICS, IOSH, CIBSE, or IEMA.
• Ability to communicate technical subjects to non-technical customers and team members.
• Ability to produce technical reports.
• Extensive mechanical, electrical BEMS, and SMART buildings services knowledge.