Head of Delivery – Housing

Pertemps

Pertemps Network Group are pleased to be partnering with a housing provider to appoint a Head of Delivery during a key period of service transformation. The Head of Delivery will play a critical leadership role, working closely with the Assistant Director to design, lead, and deliver major change and improvement initiatives across the Housing Service. This includes strategic delivery, inspection readiness, business transformation, system change, and large scale programmes that improve outcomes for residents and ensure value for money.

Significant progress has already been made across repairs, contact centre performance, complaints management, and statutory compliance, with core safety areas achieving compliance levels between 98% and 100%.

Key Responsibilities Programme & Project Delivery

• Lead and oversee a coordinated portfolio of programmes and projects that underpin continuous improvement across the Housing Service.
• Act as the strategic lead for delivery excellence, ensuring projects align with organisational priorities, governance frameworks, and best practice delivery methodologies.
• Manage priority, cross cutting projects including HRA budget management,savings, service charge reviews, and multi year implementation programmes.

Strategic Change & Improvement

• Support the development and implementation of housing strategies and policies, ensuring they are translated into effective operational delivery.
• Analyse service delivery options, demonstrating best value, systems thinking approaches, and continuous improvement opportunities.
• Lead responses to changes in legislation, government policy, the Social Housing Act, and external funding opportunities.

Governance, Performance & Assurance

• Establish and oversee strong delivery governance arrangements, ensuring clear accountability, risk management, and performance reporting.
• Produce and manage performance indicators, budgets, and targets aligned to directorate objectives and business plans.
• Ensure accurate reporting for budget monitoring, regulatory compliance, health and safety, audits, and self assessments.

Resident Focus & Engagement

• Ensure resident satisfaction and lived experience are central to service improvement and change activity.
• Implement systems and approaches that actively involve residents in monitoring, reviewing, and shaping services, strategies, and contracts.

Leadership & Stakeholder Management

• Lead and develop multidisciplinary delivery teams, including project managers and officers working alongside service, systems, data, finance, and improvement colleagues.
• Operate as a senior stakeholder manager, influencing and securing buy in from senior officers, councillors, partners, and staff across the organisation.
• Act as a centre of excellence for project and programme management across the Housing Service, modelling and promoting best practice.

Corporate & Environmental Responsibility

• Ensure all actions align with equalities legislation, statutory duties, and the Council’s commitment to climate and ecological sustainability.
• Maintain up to date knowledge of relevant legislation and ensure this informs strategy and policy development.

About You Skills & Experience

• Educated to degree level or equivalent professional experience.
• Proven experience delivering complex, high value programmes and projects within housing, local government, or the public sector.
• Strong knowledge of project and programme management methodologies and when to apply them proportionately.
• Expert understanding of challenges facing local government and social housing, including regulatory, financial, and policy pressures.
• Experience working with senior officers and councillors in a politically led environment.
• Demonstrable leadership experience managing multidisciplinary teams and delivering outcomes at pace.
• Strategic thinker with the ability to develop, implement, and evaluate policy and service change.
• Excellent written and verbal communication skills, with the ability to present complex information clearly.
• Project or Programme Management qualification (e.g. PRINCE2, MSP, APM) desirable.
• Confident user of Microsoft Office and performance reporting tools.

Personal Qualities

• Strong commitment to improving public and housing services.
• Inclusive, collaborative, and supportive leadership style.
• Flexible, adaptable, and able to operate with discretion and professionalism at all levels.

This is a pivotal leadership role offering the opportunity to shape the future of a Housing Service at a critical stage of transformation. If you are an experienced delivery leader with a passion for improving services and outcomes for residents, we welcome your application.