Head of End User Compute Services

Leighton Buzzard, Bedfordshire
Connells Group HQ
Job DescriptionWe are looking for a Head of End User Compute Services to join our IT Infrastructure Team in Leighton Buzzard. You will be managing a team of technical specialists across EUC on a day-to-day basis, liaising with 3 rd party providers, mentoring and developing the teams core skills and expertise whilst maturing the overall processes and procedures in relation to the service. The role also supports the business objectives and strategy through the delivery of robust EUC support and configuration.Responsibilities:

• Line management of a number of direct reports within the team. Resource management across the team, ensuring that the relevant workload associated to the team (Design, Project delivery, Operational and Change) are delivered as agreed.
• Act as the Subject Matter expertise around the EUC capability, using practices such as thought leadership to ensure Connells employees are enabled to work anywhere/anytime across our offices and to enable robust homeworking for employees.
• Maintain the EUC solutions for all Connells users, managing critical downtime and risk of disruption.
• To lead on ensuring an appropriate and robust response to applicable incidents, and to ensure root cause analysis and resolution occurs. In addition, ensuring an applicable out-of-hours support model in place as required for 24x7x365 operational running.
• To ensure that relevant industry frameworks (e.g. ITIL) and design principles are established, creating levels of governance that ensure our EUC services are safe, secure and reliable.
• Responsible for day-to-day contract management, specifically the long-term service contracts associated with networks and telephony and underlying technologies supported.
• Owns the EUC build and patching process – including VDI/DaaS, SCCM and InTune configuration and device management
• Act as 3rd / 4th line SME for all EUC tech
• Daily Management of O365 Applications (e.g. , Outlook, Sway, SharePoint, Word etc)
• Deputise for the Group Infrastructure Director as required.

Requirements:

• Demonstrable Experience in similar relevant technical managerial roles or broad experience and proven success in an End User Compute modernisation and lifecycle management.
• Strong experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.
• Professionally qualified within an appropriate, related technology area
• Good knowledge of InTune, EUC device build and Windows 11

Desirable:

• Experience of managing teams of 10+ people in a complex, challenging environment setting and managing against SLA’s and business objectives.
• Experience working across large national infrastructures including 24x7x365 operational SLA’s and criticality

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CF00421