Head of Facilities Management

MMP Consultancy

MMP Consultancy currently have an opportunity for a Head of Facilities Management join a local authority based in West London. My client is offering an interim contract of 6-9 months.

My client is offering a day rate of 500p/d Umbrella and can offer 1 day p/w WFH and the rest being on site/office.

Role Description:

As the Head of Facilities Management Services, you will provide direction and leadership, operational management and financial control for the development of Hammersmith and Fulham’s operational FM service.

You will provide the highest standard of service in terms of Hard and Soft Services maintenance and statutory compliance, together with associated repairs and refurbishment projects, whilst providing a proactive repairs service across our estate.

You will have excellent knowledge and experience of Hard and Soft Services together with strong management skills, in line with our policy to ensure our staff are able to get the best out of their abilities and potential.

The role will require a proactive and practical hands on approach to the requirements of this role, this will involve both office based works and inspection of the council’s facilities and sites on a regular basis, and meetings with Staff Cabinet members and the public which will require excellent communication skills at all levels.

The role includes responsibility for managing all aspects of both pre- programmed and reactive maintenance of existing and future Hard Services (Building Services and Building Fabric) installations in accordance with good industry standards (based on SFG20), including the responsible person duties associated with statutory compliance legislation and the management of the efficient operation of the facilities.

The role includes the requirement to survey, review and assess the condition of the Council’s installed Hard Services (Building Services and Building Fabric), followed by the specification of replacements / refurbishments at the end of economic life or as a result of changing operation requirements. It also includes the specification, tendering and project management of the remedial / refurbishment works and such project works as directed to the team

You will be familiar with running a fast-paced multi discipline team which consists of “cleaning, porterage, post and courier services, space planning, moves and changes and our contracted services contracts” of which you will lead, direct and motivate staff within the service.

You will be qualified to at least HNC / Graduate level status in a Mechanical or Electrical (M&E) discipline or have equivalent experience and a minimum of Associate / I.Eng membership of an appropriate professional body such as Chartered Institute of Building Services, the Institute of Mechanical Engineers or the Institute of Electrical Engineers and you will preferably emanate from a time served apprenticeship or formal operational Mechanical or Electrical background

You will also have extensive experience in contract specification, management and negotiation

The role requires an excellent financial management and report publishing skills.

You will be working with colleagues at difference levels of seniority and will jointly lead the development of the current and future corporate accommodation strategies.

You’ll want to get things done and you will be happy managing different priorities at the same time on your own initiative. A culture of continual improvement, creating performance management strategies and a can do attitude is required

Work closely with other internal departments and make efficiency savings where possible which are in the best interests of the wider organisation

About The Role:

The following is not intended to describe exhaustively the duties of the post, but to give a summary of the duties and responsibilities involved in the role

You have the responsibility for:

• Leading a strong and professional soft and hard services (FM) provision for the Council that includes (but is not limited to) cleaning, security, postal and courier services, porterage, space planning, moves and changes, and general office support by ensuring that it is adequately resourced and planned, and aligned with the operating model for FM in supporting the Accommodation Strategy and in doing so ensuring that the service delivers a safe and compliant working environment.

• Leading the department to ensure that the FM budgets are adhered to by establishing robust monitoring and reporting procedures and in doing so ensuring that all spend is fully justified and in-line with Governance procedures for Officer’s delegated authorities. Reporting on spend and any variance from budget monthly to the Assistant Director and planning any corrective actions to re-align the budget. Ensuring that all spend is Ruthlessly Financially Efficient.

• Financial management of resources allocated for services, as delegated by the Assistant Director and approve contractors/suppliers’ orders, within the role’s delegated authority

• Creating an annual Zero-Based Budget for the service in time for the start of each fiscal year and ensuring that it meets the needs of the service and in line with this, devising and implementing a procurement strategy for Soft Services FM by means of whole life-cycle contract management

• Ensure that the Council’s staff and the general public work in and visit premises which are suitable for purpose particularly with respect to Statutory Compliance and general Health and Safety.
• Lead the FM management team to continuous review the service and find ways to make ongoing efficiency savings through productivity changes.

• Lead the service provisions by ensuring that contracts with suppliers are relevant and provide value for money. Establish and manage effective working relationships between external contractors and the organisation to ensure projects and works are completed on time, within budget to the required standards / specification, ensuring any issues are resolved at an early stage.

• Proactively manage the work undertaken by contractors and members of the team to ensure work is completed in line with quality standards and that it is within the agreed budget and cost of the project

• Ensure that all work activities by both managed staff and contractors are comprehensively risk assessed on a frequent basis, including the development permit to work, risk assessment system and asbestos register for incorporation in the helpdesk and to take all necessary steps to secure full and prompt implementation of corrective and preventive actions to ensure conformity to the applicable requirements and standards

• Provide authoritative advice to the Assistant Director and the associate team on all aspects of Hard Services strategy, compliance

• Develop a new service model for Hard Services within the Council’s properties.

• Undertake responsible person responsibility for Water Hygiene Legionella, Electrical, Lifts and Lifting Tackle and Pressure systems.

• Develop and maintain all Hard Services policies and processes, working in collaboration with relevant colleagues, necessary to fulfil the job purpose and achieve these duties, whilst integrating the policies and procedures into the wider Council’s Health & Safety strategy and policy and to promote ownership of risk by Service managers whilst securing the compliance and assurance required by the Council to accomplish its legal responsibilities.

• Liaise with relevant colleagues in Property and Facilities and throughout the Council including the Council’s Insurance team, with regards the implementation of safety corrective and preventive actions as a result of:

• urgent works,
• long-term maintenance
• upgrade and refurbishment projects; and
• capital projects

whilst specifically reviewing, auditing and advising on maintenance requirements.

• Create an operational plan for compliance and improvements in Hard Services management in line with the Council Vision, with demonstrable improvements in operational effectiveness, statutory and regulatory compliance and staff satisfaction in our physical

• Demonstrate a first-hand knowledge of all the Council’s facilities by surveying and assessing the facilities /sites whilst reviewing and updating the current policies procedures and associated database.

• Assist in developing a confident and knowledgeable in-house team delivering a range of services to our in-house clients and stakeholders that is commended for their proactive, customer-orientated approach in our buildings and creates a pride in working in the council.

• Maintain excellent relationships with the Councils Planning and Building Control teams, Consultants and Contractors the HSE and other relevant enforcing authorities to ensure effective safe and efficient operation of the services.

Title: Head of Facilities Management

Rate: 500p/d Umbrella

Location: Hammersmith, West London