Head of Facilities Management

Manchester, Lancashire
Hays Specialist Recruitment Limited

Our client is a leading UK residential property business with a substantial nationwide portfolio of residential assets. The organisation is recognised for delivering high-quality homes, exceptional customer experiences and industry-leading standards of building safety and compliance. Due to continued growth and portfolio expansion, an exciting opportunity has arisen for an experienced Head of Facilities Management to lead the national FM function and drive excellence across a diverse property portfolio.

Your new role

You will lead the Facilities Management function nationally, ensuring the delivery of high-quality, commercially focused and fully compliant services across the portfolio. You will provide strategic leadership to a team of Regional Facilities Managers, acting as the organisation’s technical FM expert and ensuring facilities management operations remain aligned with wider business objectives.

Key responsibilities:

• Lead, manage and develop a national team of Regional Facilities Managers, driving performance, consistency and professional development.
• Ensure delivery of a highly compliant facilities management service across all assets while maintaining industry-leading operational standards.
• Oversee statutory maintenance obligations and ensure all properties remain fully compliant with contractual, statutory and regulatory requirements.
• Provide expert guidance to stakeholders on facilities management best practice for both operational assets and new developments.
• Support the mobilisation, handover and onboarding of new and acquired properties, ensuring building systems, plant and communal services are effectively designed, commissioned and maintained.
• Establish and maintain high standards of facilities, health, safety and environmental management throughout the business.
• Procure and manage hard and soft FM service contracts, monitoring contractor performance, service quality and value for money.
• Manage operational expenditure, maintenance budgets and forecasting activities to support commercial targets.
• Oversee annual budget planning in partnership with operational stakeholders and portfolio teams.
• Lead emergency response planning and business continuity arrangements across the portfolio, including higher-risk residential buildings.
• Ensure Planned Preventative Maintenance (PPM) programmes, asset life cycle plans and associated cost forecasts are in place and effectively managed.
• Drive continuous improvement of CAFM systems, property databases and management reporting.
• Monitor utilities performance, expenditure trends and procurement activity to support operational efficiency and sustainability objectives.
• Prepare and present operational, compliance and performance reports to senior leadership teams.
• Act as a key member of operational compliance forums, supporting governance and risk management activities.
• Work collaboratively with stakeholders across the business to drive consistency, compliance and customer service excellence.

What you’ll need to succeed

• Extensive senior-level experience within Facilities Management, ideally across large-scale residential, mixed-use or property portfolios.
• Strong background in Health & Safety, Environmental Management and Project Management.
• Detailed knowledge of fire safety legislation, including the Regulatory Reform (Fire Safety) Order 2005 and the Building Safety Act 2022.
• Proven experience managing statutory compliance, maintenance strategies, contractor performance and operational risk.
• Strong understanding of CAFM systems and facilities management technologies.
• Working knowledge of HMO legislation, the Housing Act and the Housing Health and Safety Rating System (HHSRS).
• Commercially astute with experience managing budgets, procurement activities and service contracts.
• Excellent communication, stakeholder management and negotiation skills.
• Strong leadership capability with the ability to influence and engage at all levels.
• Proven ability to problem solve, prioritise workloads and manage multiple projects.
• Full UK driving licence and willingness to travel nationally.

What you’ll get in return

• Opportunity to join a highly respected and growing residential property organisation.
• Strategic leadership role with influence across a substantial national portfolio.
• Exposure to a diverse range of operational and development assets.
• Collaborative and forward-thinking environment.
• Competitive salary and benefits package.
• Excellent long-term career development opportunities.

Salary: £80,000 plus bonusLocation: Hybrid, Manchester with the requirement to travel where neededWhat you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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