Head of Operations

Hays Talent Solutions

Job Overview:
This is an innovative Head of Operations position, as we are looking for someone to spearhead our clients FM estates service! In this crucial role, you will enhance patient care and experience, ensuring our facilities not only meet but exceed expectations. Your commitment to excellence will play a vital part in creating a positive healthcare environment.As a key senior leader, you will guide estates shift operations and future service planning while ensuring compliance with legislative and healthcare requirements. You may also act as a deputy for the Director of Estates as needed.

Key Responsibilities:

• Enhance the performance of estates shift teams through effective leadership and a commitment to excellence and a ‘right first-time’ approach.
• Implement personalised development plans via Staff Development Reviews and cultivate innovation to boost efficiency and quality.
• Provide expert advice for life cycle works and capital projects while engaging external consultants and participating in project boards for large-scale initiatives.
• Proactively manage budget expenditures and ensure service contracts provide optimal value.
• Foster a culture of continuous improvement by networking with other our clients FM sites, conducting audits and implementing supportive IT systems.
• Communicate effectively with regular reports for the Director of Estates and through collaboration with other our clients Directors, while coordinating incident reporting to ensure seamless information flow.
• Manage and support the immediate team of 4 shift managers whom have 3 engineers within each team on a 4 on and 4 off basis.

We are looking for a candidate with extensive experience in FM estates services, particularly in healthcare settings. A strong understanding of Health Building Notes (HBNs) and Health Technical Memorandums (HTMs) is essential. You’ll oversee reactive and planned maintenance, ensuring timely completion within budget and to the highest quality standards.

Experience required:

• Extensive Hard FM assets and services in a complex health environment.
• A bachelor’s degree in a relevant field such as Building Services Engineering or mechanical/electrical engineering; membership in professional bodies like IMechE or CIBSE is desirable.
• Strong knowledge of engineering systems in healthcare, including medical gas and ventilation systems.
• Exposure within and a strong understanding of PFI contracts.
• Familiarity with Health Technical Memorandum standards related to the design, construction, and maintenance of healthcare facilities.
• Previous experience as an Authorised Person within NHS guidelines is preferable.

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