Head of Operations – Multi-site Brand

Jobs in Fitness

We are seeking an experienced and proactive Operations Manager to oversee all aspects of an exciting and dynamic brand with severalstudios in Central London. The ideal candidate will be a strategic thinker with exceptional leadership skills, capable of optimising processes to ensure the smooth functioning of the site’s facilities and services.

• Salary: £45,000

• Working Hours: 40 hours p/w (minimum)

• Leave: 25 Days per annum (plus bank holidays).

• Complimentary membership to have full access to all classes.

This is an opportunity to be part of a dynamic, innovative, and purpose-driven company focused on health andwellness.

Reporting to:

• CEO and working alongside the Head of Fitness

The Role

• Operational Strategy: Develop and implement strategies to optimise operational efficiency, streamline processes, and improve overall performance.

• Facility Management: Oversee the maintenance, cleanliness, and functionality of the spaces, ensuring they align with the brand’s standards of relaxation and wellness.

• Vendor and Supplier Management: Manage relationships with vendors, negotiate contracts, and oversee procurement processes to ensure quality and cost effectiveness.

• Team Leadership: Inspire and guide the Front of House team, fostering a cohesive environment that promotes exceptional service delivery.

• New Hire Inductions: Conduct comprehensive company inductions for new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.

• Health and Safety Oversight: Implement and maintain health and safety protocols, ensuring compliance and a safe environment for both customers and staff.

• Compliance and Safety: Ensure compliance with safety regulations, maintain a safe environment for customers and employees, and implement necessary protocols.

• Budget Oversight: Collaborate with the finance team to develop and manage budgets, control costs, and identify areas for financial improvement.

• Customer Experience: Work closely with customer service teams to maintain high standards of customer satisfaction and resolve any operational issues promptly.

The Person

• Strong Leadership and people management skills.

• Proven experience no less than 1-2 years in operations management, preferably within the wellness, hospitality, or similar industry.

• Strong leadership skills with the ability to inspire and manage a diverse team effectively.

• Exceptional problem-solving and decision-making abilities, with a focus on continuous improvement.

• Excellent communication and interpersonal skills to collaborate across departments and with external partners.

• Proficiency in operational software and tools for analysis, reporting, and process optimisation.

• Exceptional service standards and customer focus.

• Good organisational and administrative skills

• Strong knowledge of Microsoft packages (Windows, Excel, Outlook, Internet)

• A confident and clear communicator.

• Excellent attention to detail.

• Well presented with good written and spoken English.

• Self-motivated, self-sufficient, enthusiastic team player and contributor.

• Self-driven with a positive attitude and a clear focus on high quality and business profit.

If you are looking to facilitate change, with a love of instilling operational excellence then this is the role for you!

Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.