Head of Organisational Delivery

Nine Elms, Swindon
Supporting Futures Consulting Ltd

Role: Head of Organisational Delivery

Based: Vauxhall

Rate: £26ph PAYE / £33ph umb

Start Date: ASAP

Duration: Until 1st May 2026

Hours: 35 hours Monday to Friday 9am 5.00pm on site every day

Our client, a specialist stalking charity, is looking for a Head of Organisational Delivery to provide a full oversight of organisational systems, processes, infrastructure, and ensure reporting requirements are functioning effectively to enable high-quality services across multiple contracts and, across the organisation

Synopsis of duties:

• Provide senior organisational oversight across all stalking services.
• Oversee and line manage Interim Services Manager to deliver high-quality services across multiple contracts.
• Work directly with the CEO to drive organisational performance and delivery.
• Hold responsibility for organisational KPIs, delivery of milestones, reporting cycles, and performance frameworks.
• Maintain organisational-level awareness of risks and escalate appropriately.
• Lead and drive organisation-wide delivery projects (e.g. mobilisation of new contracts, systems improvements, organisational changes).
• Coordinate organisational timelines, actions, and cross-team implementation.
• Implement organisational improvements and ensure they are embedded into practice.
• Monitor progress and ensure actions across teams are completed.
• Maintain oversight of contract and grant delivery across services.
• Ensure reporting deadlines, KPIs, compliance and commissioner expectations are met.
• Lead organisational monitoring processes, including collection and analysis of performance data.
• Coordinate contract variations, compliance requirements, and commissioner requests.
• Oversee all organisational systems, tools, administrative processes, and operational frameworks.
• Ensure the organisation has the infrastructure required for service delivery (IT access, systems, practical resources).
• Lead improvements to organisational governance, processes, and workflows.
• Ensure organisational policies and procedures are robust, up to date, and operationalised across the organisation.
• Act as senior organisational contact for commissioners, funders, and external partners on delivery matters.
• Attend operational-level contract and partnership meetings.
• Provide clear organisational updates on performance, delivery, reporting and compliance.
• Ensure follow-up actions and commitments are completed.
• Oversee organisational compliance including GDPR, Information Governance, audit readiness, evaluation and reporting.
• Ensure organisational risks and compliance issues are monitored and escalated.
• Coordinate audits, monitoring visits and commissioner assurance requirements

Essential Requirements:

• Experience in organisational operations, contract management or delivery oversight in a charity or public service.
• Experience supporting or overseeing managers or senior staff.
• Strong financial awareness with experience in grant/contract reporting.
• Ability to manage organisational-level delivery, deadlines and reporting cycles.
• Experience implementing organisational improvements or systems.
• Strong communicator able to build relationships with commissioners and external partners.
• Calm, pragmatic and solutions-focused, with strong follow-through.
• Excellent organisational skills, able to juggle multiple priorities.
• Able to work full-time on-site in London during the initial mobilisation period
• DBS on update service or dated within the last 12 months
• Car driver

Supporting Futures Consulting acts as both an employer and an agency