Head of Risk & Facilities

Hemel Hempstead, Hertfordshire
Away Resorts Ltd

Location: Hemel Hempstead, Hertfordshire

Job Role: Head of Risk & Facilities Management

Job Type: Permanent

Hours of Work: Full Time

Location: Regular travel to Hemel Hempstead and all parks

What we need in a nutshell:

The Head of Facilities & Risk will build and lead the health, safety and park services plan across 27 locations, ensuring the safety of our guests and team members. Working with our Central Support functions and park leadership teams to ensure all activities are legally compliant, cost-effective, and delivered to the highest standards, embedding a culture of safety, responsibility, and continuous improvement. You would be an influential communicator who is commercially astute, pragmatic and hands on – understanding operational challenges on parks and can tailor initiatives. You remain calm and decisive under pressure and are a values driven leader.

Who are we?

We’re an ambitious bunch and have huge aspirations. We’ve spent the last 17 years shaking up the Great British Holiday and have no intention of stopping yet!With 27 locations across the UK, we are passionate about providing excellent experiences to our guests and colleagues. Whether that be on the Cornish Coastline or up in Scotland, there’s something for everyone. Want to find out more about our holidays? Check out our website: .

What you’ll be doing:

• Manage the ongoing Health & Safety plan to include policies, and frameworks
• Ensure consistent standards and levels of compliance across all 27 parks through effective leadership and governance
• Centrally manage group level maintenance and facilities contracts, ensuring that spend is actively managed and optimised
• Ensure risk assessments, audits, inspections, and incident investigations are carried out to a high standard, with timely close-out of actions
• Collaborate with Central Operations & Programmes Director and to devise annual planned maintenance programmes, ensuring spend is appropriately managed
• Own and continue to develop our incident reporting
• Build a culture of on-going learning, where health and safety compliance is considered a hygiene factor
• Manage budgets for H&S and group level facilities and maintenance ensuring spend is appropriately utilised
• Identify cost-saving opportunities while maximising ROI
• Delivery of all project work in line or below the allocated budgets
• Champion the safety of guests and colleagues through proactive risk management
• Ensure compliance with HASAWA, RIDDOR, fire safety, water safety, food safety, and construction safety
• Promote and embed a positive safety culture across all parks
• Ensure timely reporting, investigation, and closure of all incidents, near misses, and identified risks
• Implement and maintain robust Health & Safety policies, procedures, and training to keep colleagues and guests safe
• Provide leadership, coaching, and development to Regional H&S Managers.
• Promote safety and compliance awareness across all levels of the business
• Collaborate with General Managers, Operations, and Development to embed safety and estates best practice
• Set clear realistic priorities and regularly communicate and evaluate these with the team
• Regularly communicate with team members individually ensuring that objectives are clear while encouraging team retention
• Create a working atmosphere that Embraces Everyone

Skills, experience and qualities you’ll need:

• Proven leadership in Health & Safety
• Strong knowledge of UK safety legislation
• Compliance & Governance
• Budget & Cost Management
• Multi-site Operational Leadership in a matrixed environment
• NEBOSH Diploma
• Facilities/Property Accreditation: IWFM or similar – desirable
• Project Delivery

What we can offer you:

• a chance to use, stretch your skills and build your career in one of the fastest growing and most exciting holiday companies in the UK
• Great discounts on holidays and on park purchases with us for you, friends, and family
• Private Health Care
• 25 Days Annual Leave + Bank Holidays
• Enhanced family benefits
• PerkBox employee discount platform
• Life Insurance
• Passion for parks – take your family and work from a park for one week a year.

Want to join our team? Here’s how to apply:

If you’re ready to make a significant impact in a dynamic environment, apply now to join the Away Resorts team! Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts check us out at .

Our Promise to You:

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work.