Head of Services and Maintenance

Chessington, Surrey
Reed

? Head of Service & Maintenance Location: Chessington, Surrey Full-Time Permanent £75,000 – £85,000 + Performance Bonus + Car Allowance Immediate Start Available

About Us

We are a leading UK manufacturer and service provider of Heat Interface Units (HIUs) and district heating systems. Following a strategic merger and significant investment from a major European energy venture capital firm, we are entering an exciting phase of growth and innovation in the energy services sector.

The Opportunity

We are seeking a dynamic and experienced Head of Service & Maintenance to lead our national aftersales and technical services division. Reporting to the Operations Director, you will play a pivotal role in shaping our service strategy, driving operational excellence, and delivering exceptional customer satisfaction across our HIU and district heating portfolio.

Key Responsibilities

• Develop and execute the national service & maintenance strategy for HIU systems.
• Lead and grow a high-performing team of field engineers, planners, and support staff.
• Oversee scheduling, deployment, and productivity using Joblogic or similar platforms.
• Ensure compliance with all safety, legal, and technical standards.
• Build strong relationships with clients, housing associations, and key stakeholders.
• Monitor KPIs and SLAs, reporting regularly to senior leadership.
• Drive continuous improvement in service delivery, diagnostics, and first-time fix rates.
• Manage budgets, fleet, tools, and spare parts efficiently.
• Collaborate with R&D to feed back field insights and support product development.
• Contribute to commercial planning, pricing, and tender submissions for service contracts.

What We’re Looking For

• 5+ years in a senior service/maintenance leadership role (HVAC, HIU, or building services preferred).
• Strong technical knowledge of HIUs, district heating, or mechanical systems.
• Proven leadership of geographically dispersed engineering teams.
• Experience with CAFM/CRM systems (Joblogic experience is a plus).
• Financial acumen with P&L and budget management experience.
• Relevant technical qualifications (HNC/HND/Degree in Mechanical Engineering or similar).
• Health & Safety certifications (SMSTS, IOSH) desirable.
• Willingness to travel across the UK, including occasional visits to Glasgow and Bournemouth.

Personal Attributes

• Strategic thinker with hands-on leadership style.
• Excellent communicator and stakeholder manager.
• Results-driven, adaptable, and resilient.
• Passionate about service excellence and innovation.

What We Offer

• Competitive salary package
• Performance-related bonus
• Car allowance
• 25 days annual leave
• Private healthcare
• Career progression in a growing, forward-thinking organisation

Interview Process

• Two-stage interview process
• Immediate start available for the right candidate

How to Apply

Submit your CV and a brief cover letter outlining your experience and interest in the role.