Helpdesk Administrator

Build Recruitment
Helpdesk Administrator Enfield (Hybrid Opportunity)

Location: Enfield (Hybrid after initial period)
Hours: Monday Friday, 8:00 AM 5:00 PM
Pay: £16.93 per hour (Umbrella)
Contract Type: Temp-to-Perm

About the Role

We are seeking a proactive and highly organised Helpdesk Administrator to join a busy, fast-paced team in Enfield. This is a temp-to-perm opportunity with the potential for hybrid working after a few months.

You will play a crucial role in supporting operational teams, coordinating work orders, liaising with clients, subcontractors, and operatives, and ensuring daily schedules and reporting run smoothly.

Key Responsibilities

• Raise and allocate work orders from client calls and emails using internal systems
• Collaborate with Contract Managers/Supervisors to assign daily and emergency tasks
• Schedule appointments with sites and subcontractors
• Process operative timesheets, maintain spreadsheets, and ensure payroll accuracy
• File and manage job documentation, including photos and supporting paperwork
• Update WIP reports and internal trackers to minimise outstanding jobs
• Handle client queries and recalls professionally across multiple contracts
• Maintain lone-working records and conduct welfare calls to operatives
• Ensure compliance and document accuracy, including RAMS, job sheets, and materials used
• Upload documents to client systems for invoicing and contract compliance
• Support administrative duties as required by managers and senior leadership
• Keep client portals up-to-date with job progress and documentation

Requirements

• Previous experience in a coordinator or administrative role, ideally in maintenance, construction, or facilities
• Excellent organisational skills with strong attention to detail
• Confident communicator, able to engage professionally with clients, operatives, and management
• Proficient in MS Office and able to quickly learn internal systems
• Comfortable working in a fast-paced, high-volume environment