Helpdesk Administrator

MAINSTAY RECRUITMENT SOLUTIONS LTD
Job Type: Full-time, Permanent
Salary: 26,000+ per year plus Performance Bonus.

Mainstay Recruitment is currently recruiting for a Helpdesk Administrator to join a technical support team for our client based in the Atherton area near Manchester.

For this role as a Helpdesk Administrator you will be involved with supporting commercial projects and contracts such as schools and education centres and offices. As a Helpdesk Administrator, you will be responsible for supporting the Helpdesk Manager to improve efficiency, reduce costs, and increase productivity while ensuring compliance with statutory legislation, health, safety, environmental, and quality standards.

Key Responsibilities:

• Support the Helpdesk Manager in the performance of M&E building services contracts, working alongside the Contract Manager.
• Provide Helpdesk, service, and contract administration support to senior management, engineers, suppliers, and clients.
• Manage and schedule reactive work orders and PPM, ensuring they are dispatched to the appropriate engineer(s).
• Assist the Helpdesk Manager in reviewing Work in Progress (WIP) reports.
• Maintain PPM records using the Big Change CAFM system and generate reports.
• Liaise with sub-contractors and third parties as required.
• Issue orders for call-outs, maintenance visits, and delivery of materials within contracted SLAs.

Qualifications & Experience:

• Qualifications, education, and/or further training relevant to the Helpdesk Administrator position.
• Experience with invoicing and purchase orders.
• Proficient IT skills, including the use of Excel and Word.
• Experience with CAFM systems (e.g., Big Change or similar) is preferred.
• Demonstrated commercial awareness when supporting the Helpdesk Manager.
• Strong communication skills to interact effectively with clients, engineers, and suppliers.
• Ability to support the Helpdesk Manager in employing best practices to improve business operations, efficiency, and productivity, while ensuring compliance with statutory legislation and company policies.

Job Details:

• Benefits:
  • Company pension
  • On-site parking
• Schedule: Monday to Friday
• Education: GCSE or equivalent (preferred)
• Experience: 2 years in customer service (preferred)
• Work Location: In person

If you are an experienced Helpdesk Administrator looking for a rewarding opportunity, apply today! Mainstay Recruitment is acting as the recruitment agency for this position.