Helpdesk Co-Ordinator (Property Maintainance)

Harris Hill

Why Choose to work with this Charity?

This charity is on a mission to enhance the lives of people with brain injuries. They have dedicated assessment centers, rehabilitation units, and hospitals employ expert neuro-rehabilitation to help people regain the skills they’ve lost. They provide support for a wide range of brain injuries, whether they stem from trauma, illness, substance abuse, or other causes. The team is not just passionate about their work; they’re a tight-knit community that always have each other’s backs.

The Job

As the Helpdesk Co-ordinator in the Pre-Planned Maintenance property team you will be part of the family, you’ll collaborate closely with the Head of Estates, Regional Property Managers, and the Helpdesk Supervisor. Your role is all about efficiently managing the property portfolio and associated assets. This includes overseeing all Pre-Planned Maintenance operations and providing valuable technical and commercial infrastructure advice. You’ll also coordinate professional administrative support for the Estates team and Regional Property Managers, serving as the go-to person for all Concerto Pre-Planned Maintenance related maintenance and development activities.

Key Responsibilities:

– Providing full support to the Helpdesk team in alignment with evolving requirements and the charity’s policies. You’ll help develop Pre-Planned Maintenance processes and administration in line with changes in the portfolio.

– Maintaining, enhancing, and updating the E&P CAFM system (Concerto).

– Creating, managing, and producing reports and Concerto dashboards to review and monitor performance against service levels, contracts, and work progress. Your reports will be invaluable in enabling E&P to deliver operational excellence.

– Offering technical assessments for all PPM activities, reviewing completed work documentation, and assigning tasks to ensure up-to-date and accurate compliance data.

– Taking charge of raising work orders for both Reactive and Pre-Planned Maintenance tasks within your designated authority, consistently pushing for higher quality work and benchmarking against best practices.

About You

If you’re the right fit for the role, you’ll have:

– Experience in managing a Property Helpdesk Team, including overseeing Pre-Planned Maintenance and reactive tasks.

– Proficiency in operating and maintaining CAFM systems, including reporting and dashboard creation.

– An IOSH qualification.

– An accurate and logical approach to data.

– Strong IT skills, particularly in Microsoft Office, with expertise in Word, Excel, and Outlook.

– Excellent organisational skills, an ability to prioritise tasks, meet deadlines, and top-notch report-writing and presentation skills.

– Outstanding interpersonal and communication skills, both verbal and written.

(Hybrid work arrangements available)

Are you ready to make a difference in the lives of those who need help?

Come and join the team!