Hire Controller

Rochester, Kent
First Military Recruitment Ltd

MS504 – Hire Controller

Location: Rochester

Salary: £30,000 – £35,000 per annum

Overview: First Military Recruitment are currently seeking a Hire Controller on behalf of one of our clients. The aim of this role is to ensure all contracts being actioned through to completion are administered in a professional and timely manner, ensuring excellent customer service.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Co ordinating the elements of the contract pack on the shared drive to ensure that it is compliant with company standards, handing over complete clean files in a timely manner to the Customer Services Team.
• Raising quotes in the system for all hire and sales/ enabling works.
• Assisting with the team labour planning for the jobs and escalate to if additional support required.
• Raising a PO for the transport for the kit if not in house vehicles being used.
• Raise the requests to the fuel desk for fuel.
• Attaching service data of the stock into the system with job cards and photos.
• Ensuring all stock leaving the yard is photographed once loaded ensuring compliance to pick list / branding.
• Confirming asset numbers on the contract through system / bar codes and making the contract live.
• Ensure PO matches the quote.
• Confirming month end invoices are correct.
• Ensuring all stock coming into the yard is photographed and checked to confirm if returned from hire / site and put the contract into OH not confirmed.
• Confirm that the paperwork has been completed at the end of each job in the system.
• Raise a workshop job in the system for all breakdowns and to provide feedback in the system when completed needs parts.
• Liaise with Supply chain for spares for breakdowns and warranty information.
• Communicate with colleagues at all levels and work as part of a team.
• Be one of the points of contact with the technical and sales team to chase RAMs and question details vs the contract for accuracy ensuring cross department communication is clear, timely and positive.
• Ensure accuracy of the PO, quote and RAMS process and escalating any non-conformity.
• Maintain contract management of files to ensure 100% accuracy.
• Responsible for the action and communication to the relevant teams re off hires.
• Custodian of QHSE documentation in the depot for compliance.
• Assisting in other day to day duties according to the needs of the department.
• Other responsibilities will be allocated from time to time by line managers and will be at the company s discretion.

Skills and Qualifications:

• Experience working in a fast paced coordinator / administrator role.
• Confident & professional phone manner.
• Happy to work alone in conjunction with a remote team.
• Computer literate.
• Strong written and verbal communication skills.
• Good numeracy skills as part of the role will be budget and sales driven.
• Great attention to detail and ability to raise potential errors with colleagues effectively.
• Ability to problem solving when dealing with customer issues.
• Willingness to learn about the HVAC industry.

Benefits:

• 25 days holiday (plus bank holidays).
• Free Parking.
• Corporate eyecare scheme.
• Discretionary benefits upon successful completion of probation:
• Group life aassurance (3 times salary).
• Private medical insurance (individual must Opt-In ).