Housing Service Manager

Southwark, London
Diamond Blaque HR Solutions

Description

We are recruiting a Housing Service Manager to lead and manage a team of craft operatives undertaking maintenance work on housing stock, ensuring that the highest standards are achieved and maintained. Responsibility. Provide and deliver a comprehensive contracting service to our clients, covering voids and emergency works, by providing the required repair services through the effective use of in-house staff and contractors. Manage, organise, and control the activities of all allocated operatives, setting targets, monitoring performance, attendance, and conduct, identifying training needs and resolving issues.

Qualification Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• HNC Building Studies or equivalent, or have extensive equivalent experience.
• Advanced Microsoft Office, Word, Excel, Outlook, PowerPoint, and Social Media.

Essential – Skills, Abilities, & Experience

• Demonstrate evidence of continued professional and personal development within a relevant discipline.
• Must have experience in managing both external contractors and internal operatives.
• Must have experience in managing work and budgets, keeping to budgets and timeframes.
• Understanding of issues around the delivery of maintenance and refurbishment contracts in an urban environment.
• An understanding of construction and maintenance-related contracts.
• Understanding of relevant legislation and codes of practice, including H&S, Building Regulations, Fire Regulations, etc.
• Understanding of landlord-tenant matters, leaseholder consultation requirements, and contract dispute and resolution, particularly in the Context of Disrepai
• and its special circumstances.
• Experience in dealing with the public and in resolving queries and problems.
• Able to diagnose complex building defects and produce specifications for repair/replacement.
• Experience in managing both staff and contractors in a repair environment.
• Ability to lead and motivate staff, to act as a coach and mentor, and to provide strategic direction to the workgroup.
• Ability to communicate both verbally and in writing, and to adjust communication style and content to meet the needs of the audience.
• Ability to formulate practical solutions to problems given the constraints of the situation.
• Ability to make well-reasoned decisions based on available information, within given timeframes.
• The ability to manage people, and the ability to set, monitor, and assist staff to achieve realistic targets.
• Numerate, with strong analytical skills, and the ability to present information at a level appropriate to the audience.
• Ability to negotiate issues and to exert influence over the views and opinions of others.
• Ability to plan, prioritise and organise workload to meet required deadlines.
• Ability to manage against a budget, and to allocate resources efficiently and effectively.
• Ability to respond to the needs of customers politely and efficiently, and to deal with issues calmly and objectively.
• Can use the available information technology effectively and efficiently to meet work demands

Essential Compliance Requirements

• 3 Years References
• DBS check Summary
• A pre-engagement screening is mandatory for this role.

Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy.