HR and Operations Manager

The London Irish Centre

The HR and Operations Manager plays a pivotal role in ensuring the effective and efficient functioning of the London Irish Centre s (LIC) internal operations, with strategic oversight of all HR functions, organisational policies, facilities management, and volunteer coordination.

This key position supports a positive and inclusive workplace culture, embedding best practice, staff wellbeing, and continuous improvement across the organisation. With a focus on both people and operations, the role is central to developing our growing team and delivering well-managed operations that collectively advances LIC s strategic goals.

About You

• You are a professional and enthusiastic HR and Operations practitioner with experience spanning people management and day-to-day organisational operations.

• You have a strong track record of developing, motivating, and supporting both staff and volunteers.

• You have the ability to manage a wide range of operations – including health and safety, policy, compliance, quality, governance, contracts, and contractor oversight – to support service delivery across the Centre s diverse functions.

• You are experienced in building and maintaining effective organisational systems.

• You demonstrate outstanding communication skills, attention to detail, and discretion, and you excel at managing a varied workload with competing priorities and tight deadlines.

• You are highly organised and thrive in dynamic environments where flexibility, initiative, and sound judgment are essential.

• You are committed to fostering a welcoming and inclusive culture; You are proactive and comfortable working independently, while also able to build strong, collaborative relationships across all levels of the organisation.

Key areas of responsibility

• Lead the day-to-day HR function providing support to staff across all areas of HR.

• Ensure HR policies are reviewed and updated to ensure compliance with employment laws, regulations and best practice. Develop new policies that are fit for purpose, legally compliant, and embedded within the team.

• Update, maintain and develop employee handbook, HR templates, processes, and systems to support the delivery of an effective HR function.

• Manage HR systems ensuring all records are maintained accurately and comply with GDPR.

• Oversee all recruitment processes.

• Oversee the entire employee lifecycle – from induction to exit – while implementing talent retention strategies, performance management systems, and succession planning.

• Oversee organisational volunteer management, ensuring compliance with policies and alignment with strategic objectives

• Coach and advise line managers on people issues withing their teams from probation to sickness absence to performance.

• Manage grievances and disciplinary actions in accordance with policy.

• Lead on delivery of annual training plan and annual appraisal process.

• Oversee day-to-day office management to ensure a warm, inclusive, and safe working environment.

• Ensure health and safety, compliance, and quality standards are consistently upheld across all HR and operational practices, fostering a safe, legally sound, and high-performing work environment.

• Manage outsourced IT contracts and service level agreements, overseeing IT and communications providers – including VOIP systems – while coordinating support and resolving issues as needed.

• Oversee office supplies, contracts, and supplier relationships, ensuring cost-effective and efficient operations.

• Responsible for governance and compliance matters, providing comprehensive board support, and managing company secretarial duties, including filings and updates with Companies House and the Charities Commission.

• Oversee and manage operational expenditures to ensure alignment with the allocated budget, while identifying opportunities for cost efficiencies.

This job description is a guide to the nature of the work required of the HR & Operations Manager. It is not wholly comprehensive or restrictive and may be reviewed as required.

Employee Benefits

Enhanced annual leave – 26 days plus bank holidays (increase to 27 days after 5 years of service pro rata).

Enhanced sick pay – 4 weeks of contractual hours on full pay after completion of probationary period pro rata

Enhanced maternity and adoption leave pay

Cycle to Work Scheme

Tech Scheme

Eyesight tests and contribution to corrective glasses

Jury Duty leave pay

Employee Assistance Programme.

Complimentary tickets to select events.

50% discount on LIC education courses (subject to availability).

20% discount at the LIC shop and 10% discount at the LIC bar.

Mindfulness app membership

Only available to staff on contracts of a minimum of 12 months

LONDON IRISH CENTRE

OUR SIX CORE VALUES

At the London Irish Centre we strive to be:

1. Welcoming

2. Compassionate

3. Inclusive

4. Creative

5. Community-centred

6. Sustainable

The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.