Inside Account Manager

Newcastle Upon Tyne, Tyne And Wear
Damia Group LTD

Inside Account Manager – Newcastle-upon-Tyne – 35-40,000 per annum base (dependent on experience) + commission – permanent role

We are recruiting an Inside Account Manager to join a B2B Software company based in Newcastle. This position plays a pivotal role in supporting the Head of Revenue and the wider Revenue Team by combining efficient administration with the proactive coordination and management of a portfolio of customer accounts.

Key responsibilities:

• The role is responsible for delivering an exceptional customer experience throughout the entire customer lifecycle, from onboarding handover through to ongoing account management, customer care, renewals, and identifying opportunities for account growth.
• Acting as the primary day-to-day contact for assigned customers, the Inside Account Manager develops strong, long-term relationships by understanding customer needs, providing timely account support, and coordinating internal resources to ensure customers maximise the value of the company’s products and services.
• A key aspect of the role is conducting regular customer care calls to maintain engagement, gather feedback, monitor customer satisfaction, identify support requirements, and strengthen relationships. These proactive conversations help ensure customers receive continued value from the company’s products and services while supporting customer retention and identifying opportunities for renewals, upselling, and cross-selling where appropriate.
• Alongside account management responsibilities, the Inside Account Manager oversees the efficient administration of relevant Revenue Team activities, maintaining accurate customer records, processing quotations and orders, managing contracts and software licensing, coordinating subscriptions and renewals, and ensuring all documentation is completed accurately and in line with company procedures.
• Working collaboratively with the Head of Revenue, the Revenue Team, Accounts Payable, and other internal departments, the Inside Account Manager serves as a trusted point of contact for customer enquiries relating to products, services, licensing, subscriptions, billing, and account administration.
• The role ensures customer enquiries are resolved promptly, issues are escalated where appropriate, and communication remains clear, professional, and customer focused.
• The Inside Account Manager contributes directly to the achievement of the company’s commercial objectives by supporting the Revenue pipeline, supporting successful customer onboarding, driving customer retention, managing renewals, identifying opportunities for upselling and cross-selling, and maintaining high levels of customer satisfaction. Through proactive customer care, effective CRM management, accurate reporting, and ongoing account planning, the role provides valuable insight to support business growth and strengthen long-term customer relationships.

Key skills and experience:

• Previous experience in an Account Coordination, Customer Success, Customer Service, or Account Management role.
• Experience managing customer relationships and delivering excellent customer service in a business-to-business (B2B) environment.
• Proven experience coordinating customer accounts, renewals, subscriptions, contracts, or software licensing.
• Experience using CRM systems to manage customer records, opportunities, and Revenue activity.
• Experience providing administrative support to a Revenue or commercial team.
• Confident handling customer enquiries and resolving issues in a professional and timely manner.

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.