Intelligent Building Systems Manager

CBRE Group, Inc.
The purpose of the role is:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting now for an IB Systems Manager to join the team located at our client’s London headquarters in Canary Wharf, the major refurbishment which is currently under construction and will be going live in Q1 2026.

The successful candidate will be responsible for managing the Intelligent Building (IB) systems and other control & monitoring systems- training will be provided. Being the subject matter expert in these systems and the first line response when there are system/network faults/failures and will be the CBRE single point of contact for client IB systems.

Leading up to the building going into operation, the candidate will be undertaking training, familiarising themselves with the building and its systems, assisting the Engineering Manager with creating processes and building set up, witnessing/shadowing the commissioning activities and reviewing documentation from the project.

The new headquarters feature smart building technologies, a BIM (Building Information Model) platform, a client concierge system, with the ambition to create use cases and configure the systems to allow improved efficiencies in operation.

This is an exciting opportunity to be part of the journey from mobilisation into operation of this smart building, and a chance to develop new skills in what is a glimpse into the future of FM operations.

Key Tasks:

• Maintaining and keeping the buildings systems along with all associated component parts in excellent working repair.
• Owning these systems, understanding them and their network configurations (communications networks managed by others), and being the first line response to dealing with issues.
• Understanding the cloud environments for IB systems, how they are set up, configurations and dashboards, and being first line response to resolve issues (training on these specific systems will be provided).
• Planning maintenance activities and managing suppliers and their maintenance contracts.
• Routine tests, checks and record keeping for all the buildings systems through traditional methods and use of building analytics and predictive maintenance techniques.
• Manage all change requests related to operation and maintenance of the systems
• Provide coaching and development of staff in the areas of change requests, incident management communication and escalation, operation of building plant and systems.
• Witnessing and shadowing project commissioning activities and working closely with the Smart Building contractor on the project to integrate and accept systems
• To ensure monitoring of the building’s environmental temperature, humidity, and space conditions and ensuring that they are maintained in accordance with the business requirement for comfortable working conditions within the office environment
• Coordinate with the client’s Technology organization to provide technical solutions for the CBRE account and Client’s FM Operations Team and to address FM Technology related issues as they arise.
• Coordinate with the FM Operations team to support the implementation of systems and policies.
• Provide guidance and technical solutions for team initiatives and ensures compliance with established technical and operational standards.
• Assists in the development of the operating budget.
• Assists with the development and execution of project plans for team initiatives.
• Assists the leadership with new business development, including identification of opportunities, client solicitation, proposal development, and presentation.
• Keeping up to date of current and emerging technologies and proposing solutions that drive operational efficiencies and client experience

MANAGEMENT RESPONSIBILITIES

• Provides formal supervision to individual employees within single functional or operational area.
• Recommends staff recruitment, selection, promotion, advancement and corrective action.
• Plans and monitors appropriate staffing levels and utilisation of labour, including overtime. Prepares and delivers performance appraisal for staff.
• Mentors and coaches team members to further develop competencies. Leads by example and models behaviours that are consistent with the company’s values.

Education

• STEM degree with Information Systems (hardware/software) preferred

Skills

• Strong PC skills, MS Office
• Strong knowledge of modern building systems (e.g BMS, EMS, PMS, Lighting control, SCADA)
• Experience of IP networks, networking concepts and systems convergence
• Technical integration – how systems operate and work together
• Self-motivated and resourceful
• Excellent written and verbal communication skills.
• Strong organisational and analytical skills.
• Ability to provide efficient, timely, reliable and courteous service to customers.
• Ability to effectively present information.
• Ability to respond effectively to sensitive issues.

Knowledge

• Familiarity with Modbus, BACnet, IP, MQTT (desirable) diagnostic tools and how to use them
• Multi-discipline experience and strong knowledge of building systems convergence, IoT, smart buildings,
• Working knowledge of Active Directory, DNS, DHCP, NTP
• Knowledge of Connected Workplace, and Space Optimization

Experience

• Customer services experience and the ability to communicate at all levels
• Experience in the mission critical industry/industrial automation industry
• Familiarity with configuration, and troubleshooting of IT/OT networks (Modbus and BACnet protocols)
• Familiarity with critical IT equipment (e.g. Servers, workstations, network switches, routers, firewalls, fibre/copper cabling distribution, etc.)
• Experience with configuration and administration of Microsoft Windows Servers, Hyper-V, SQL server and associated security methods and best practices.

Aptitude

• Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team.
• Able to change work pattern at short notice to meet the requirements of the client and building.

Core Competencies

• Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team.
• Ability to work under pressure and to strict timescales
• Role model CBRE RISE values
• Strong people management skills
• Strong PC skills, MS Office

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values – respect, integrity, service and excellence – and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process