Internal Business Development Manager

Baildon, Yorkshire
Grafton Recruitment

Internal Business Development Manager

Reporting to: Head of Business Development

Overview:

The Internal Business Development Manager will be responsible for driving new business revenue and enhancing strategic relationships across key accounts and industry stakeholders. The role focuses on increasing the company’s visibility and engagement with Local Authorities, Housing Associations, Private Developers, Managing Agents, and specifiers-ultimately securing both hardware orders and recurring service contracts. This position involves nurturing existing accounts while proactively developing new partnerships to support national growth and expand market share throughout the UK.

Key Responsibilities:

• Support growth activities for accounts with low share of business by helping introduce new products, services, and solutions.
• Research and shortlist potential new accounts that are not yet using our products.
• Assist in selling and representing the product portfolio, learning to present heat interface units, meters, metering and billing services, operation & maintenance, and optimisation services.
• Build relationships with customer groups including Local Authorities, Housing Associations, Private Developers, Managing Agents, and specifiers in communal heating and district energy.
• Help deliver tactical plans agreed with the Head of Business Development by completing assigned sales activities and following up on leads.
• Share market and customer insights internally to flag opportunities, risks, or competitor activity that could affect accounts.
• Coordinate with internal teams to support the execution of account plans and ensure good service for clients.
• Support account mapping by helping identify decision makers and maintaining a simple contact programme.
• Prepare materials for meetings with senior stakeholders and provide administrative support for engagement activities.
• Keep CRM up to date with accurate records of customer interactions, opportunities, and next steps.
• Inform operational teams of any account-specific requirements or updates to help ensure smooth delivery.

Key Skills:

• Strong interpersonal skills and willingness to learn how to build relationships across teams and with external stakeholders.
• Organised and structured approach to tasks, with attention to detail.
• Motivated and proactive attitude with a desire to hit targets and develop professionally.
• Clear communicator who can present ideas simply and prepare concise information for others.
• Team player who collaborates well and follows guidance from more senior colleagues.

You:

• Recent graduate or early-career sales professional looking to grow in business development and account management.
• Some experience in customer-facing roles, internships, or campus activities demonstrating communication and teamwork.
• Interest in the energy, heating, or built-environment sectors and eagerness to learn product and market specifics.
• Comfortable working with CRM systems and basic sales tools and open to coaching and feedback.
• Ambitious to move into more senior sales responsibilities over time.

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