Internal Sales Analyst

Redhill, Surrey
Shawbrook Bank

The Opportunity

Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties – no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative, and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

• Manage the day-to-day flow of the Indirect deals from Originations to Payouts
• Triage of AIP deals to be completed in a timely manner, refers reviewed within agreed SLAs
• Triage of deals to include a full review of the proposal and completion of any calculators to ensure policy adherence.
• Preparation of new business proposals, and the loading onto our systems by way of Cloud, Ambit or submissions via Connected Fi, in a full state ready for credit to review.
• Assist with credit line drawdowns, to include loading, drawdown review of customer and the review of term sheets, whilst ensuring appropriate escalation if required
• Analyse financial information such as accounts, Bank statements & forecasts and recommend way forward based on the information provided
• Arrange asset valuations where required
• Arrange Asset Inspections where required.
• Liaise with Credit / Group Credit and NPL/Collections on contracts
• Liaise and assist with Brokers & Broker Managers on the outcomes of Contracts, requesting further information where necessary and providing decision emails.
• Liaise with FCT for AML approval to include referrals
• Develop new business opportunities by building and maintaining relationships with clients and introducers and by providing an efficient and high-quality service to them
• Carry out relevant credit & ancillary searches on each customer at onboarding
• Assist with producing, tracking and administering documentation – as and when its needed
• Generate Quotes and Commission to Introducers when required
• Ensure high standards are maintained in respect of all records / documentation / correspondence, adherence to GDPR policy.
• Answer general and specific account enquiries from FCT, QA, Data Retention, Customer Services and Collections
• General office duties eg scanning, filing, administration, answering telephone etc
• Communicate and escalate potential issues/risks in a prompt and effective manner
• Proactively encourage the adoption & use of the Broker Portal, to ensure all new opportunities are presented by Brokers via the portal
• Partner with Internal colleagues across the Indirect Channel, providing support and partnership on both existing routes to market and also new Business development activity, as per the forward growth strategy of the Indirect Business.
• Meet and exceed performance goals and objectives which have been set by the Indirect Business Management Team either on a individual or team perspective.

The Person

• Able to demonstrate circa 3 years in a Leasing/Finance internal sales/credit/operations role
• Computer literate (good knowledge of MS Office suite – Excel, Word)
• Ability to communicate at all levels and able to build and develop relationships with clients and introducers of business
• An ability to produce and maintain accurate new business records and spreadsheets
• High level of numeracy and an understanding of financial calculations
• Methodical in approach with a meticulous attention to detail

Reward

Your Wellbeing – We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) – Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service