IT Account Manager

City, London
Ecs Resource Group Ltd

Account Manager

Salary – 30,000 – 35,000 + up to 15,000 commission
Permanent role
Hybrid – 3 days onsite in London

We are currently working with one of the UK’s largest managed services providers looking for a results-driven Account Manager to join their organisation. In this role, you will manage a portfolio of mid-market clients, driving revenue growth while building and maintaining strong, strategic relationships

Key Responsibilities

• Manage and grow a portfolio of around 100 mid-market accounts, identifying upsell and cross-sell opportunities to maximize revenue potential
• Develop and execute strategic account plans tailored to each client’s business objectives and needs
• Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction
• Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities
• Negotiate contracts and pricing agreements while maintaining profitability and client relationships
• Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding
• Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting
• Identify market trends and competitive threats within assigned territory, providing insights to support strategic planning

Qualifications

Essential:

• Strong proficiency with CRM software and Microsoft Office applications
• Excellent negotiation and consultative selling skills
• Demonstrated ability to build and maintain long-term client relationships
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels
• Ability to manage multiple accounts simultaneously while maintaining attention to detail
• Self-motivated with a results-oriented mindset and strong work ethic

Preferred:

• Experience in a specific industry vertical relevant to our business
• Advanced proficiency with data analysis and Excel
• Experience managing complex, multi-stakeholder accounts
• Familiarity with sales methodologies and consultative selling approaches
• Track record of exceeding sales targets and KPIs

Further information available upon application

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process – (url removed)/work/flexible-application-process