IT Engineer (1st line)

People First

Job Title: IT Engineer (1st line) Status: PermanentHours: 35 hrs p.w.,Salary: maximum £32,500 + Commuting Expense up to Zone 6Location: London or Customer office (office based, not hybrid)

Job Purpose

To support IT team leader in day-to-day operational issues of the Networks & IT Department across UK and Europe. To act as a 1st line IT support for internal customers by resolving or escalating 1st line technical issues when necessary; work in cooperation with Service Desk to oversee ticketing system and coordinate ticket allocation / escalation in order to meet set KPIs.

IT Engineer (1st line) – Responsibilities:

• This role is responsible for supporting the IT team leader in Day-to-day operational IT services.
• To liaise with Service Desk, monitoring the ticket system to swiftly and effectively address/allocate/escalate IT issues reported via ticketing system to meet both, customer requirements and departmental KPIs on ticket
• First line support for active directory including password reset, unlocking accounts and any other delegated rights
• To open, process and close tickets where possibly and required and to ensure appropriate communication with the stakeholders on arising issues
• To act as a contact point for internal customers, maintain efficient communication with users and the team to ensure highest level of customer service and departmental support
• To be responsible for on-boarding the new users and processing leavers according to company’s procedures and best practice of customer care.
• Responsible for monitoring outstanding tickets and chasing up team members for status updates and closure.
• To provide necessary support, training and advice to the customers as required
• Accountable for Network monitoring and raising support issues
• Responsible for supporting change management: daily back-ups, and back-up checks, Anti Virus checks and capacity management monitoring
• Providing support on maintenance of AD, Exchange and related emailing systems
• To assist in installing, supporting and maintaining IT services and solutions to customers
• To undertake any other additional tasks that may reasonably be assigned from time to time within the organisation.
• Liaising with the suppliers, e.g. regarding maintenance contracts
• Responsible for maintaining stock levels and ordering equipment as required
• Responsible for servicing office equipment as required, e.g. printers (replacing tonners, troubleshooting, etc.)
• To support regular systems maintenance as and when required.
• Providing support to the secondary office site according to the team rota
• Ad hoc requests from your line manager

IT Engineer (1st line) – Requirements:

• Proven previous experience of working in 1st line IT Support Engineer role and acting as the first point of contact
• Excellent knowledge of various Microsoft Office products
• Good understanding of user requirements
• Knowledge of helpdesk systems
• Previous experience of work with exchange/email systems
• Practical knowledge of Network monitoring and daily backup process
• Experience in working towards KPIs
• Good knowledge of user hardware (PC, laptops, etc.) and practical skills to provide assistance with their maintenance to the users
• Ability to carry out processes and checks on a routine basis

Please follow us on Linkedin: people-first-team-japan

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.