IT Manager

Reed Technology

IT Manager

Based in Hemel Hempstead- 2 days a week in the office

Salary from 55,000 – 65,000

My client based in Hemel Hempstead are looking for a stand-alone IT manager for their large, international business. Part of a much larger IT team based in Europe; you will be the main contact onsite for all UK users.

Duties:

• Ensure that new service provision is complimentary to existing infrastructures and drives process efficiency across the organisation.
• Liaise with a range of potential service providers to ensure the best solutions and prices for Recordati are achieved, in conjunction with the legal team to negotiate contracts.
• Manage and take responsibility for the IT budget.
• Work closely with the providers of IT solutions to ensure SLAs and / or maintenance contracts are in place and adhered to. To take corrective action where service levels are not maintained.
• To manage the implementation of infrastructure changes in a structured manner, minimising the impact on business processes, in agreement with Group ICT.
• Act as the point of escalation for the IT supplier.
• Respond to IT tickets promptly in a professional manner, and follow up appropriately, investigating complex issues with the outsourced IT supplier.
• Working closely with our outsourced IT supplier to provide the best support for our users.
• Liaise with Group ICT about Infrastructure and global services when needed
• Ensure all new starters are fully equipped on their first day of employment. This will include set up of laptops, mobile phones, iPads and other equipment required in the day-to-day functioning of the teams, as well as email addresses and software provision.

Experience sought:

• Previous experience of administration of hardware and software systems
• Knowledge of cloud-based technologies (especially Microsoft 365)
• Experience with a range of communication IT tools
• Good supplier management skills and ability to work with 3rd party providers to achieve desired outcomes
• Recent experience of practical, hands-on problem solving is essential
• Good knowledge of Microsoft technology (identity and profile, Windows Server)
• Good experience of supporting Windows desktops, MS Office Suite and Smartphones
• Understanding of standard network protocols (TCP/IP, DNS, DHCP etc.)
• Basic network, security and cyber security knowledge
• Possess excellent communication skills, both face to face and telephone.

Benefits include flexible working, a 15% bonus, generous pension and no on call or out of hours support.