IT Operations Manager

Northampton, Northamptonshire
Incite Insight

IT Operations Manager in Northampton. Salary: £55K.

About The Role

We have an exciting opportunity for an IT Operations Manager to join our IT Department in Northampton.

Job Purpose

The IT Operations Manager is responsible for overseeing the day-to-day operations of firm’s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies.

Duties and Responsibilities

• Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies
• Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects.
• Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards.
• Manage, maintain and optimise the firm’s on-premises and cloud-based infrastructure.
• Oversee backup and system security operations in accordance with the firm’s policies.
• Participate in internal and external audits, including ISO27001 and ISO22301.
• Manage the Cyber Essential Plus accreditation renewals.
• Develop and document processes and procedures, providing to ensure they are fully implemented within the team.
• Identify and manage operational risks
• Manage information technology projects ensuring project deadlines are adhered to
• Provide hands-on support and participate in the out-of-hours support rota as required
• Provide support and guidance to stakeholders via help desk
• Assist the IT Director with the management of IT vendors, contracts, and software licenses
• Develop IT best practice guides and procedures.
• Prepare monthly management reports of team/service activities, tasks, and operational metrics

Technical Competencies

• Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office
• Strong technical knowledge of network and server operating system
• Experience with support of Windows Operating Systems, SQL Server and Active
• Directory, including PowerShell scripting
• Proven experience in IT infrastructure planning, development, and operations
• Proven experience in server virtualisation and Cloud-based Infrastructure
• Enterprise Backup, Replication and Business Continuity and Disaster recover
• mitigation and response
• Strong understanding of project management principles and practices
• Strong understanding of Helpdesk and Customer Relations Support systems
• Strong understanding of Data Security and Cyber Security basics