IT Service Manager

Nether Stowey, Somerset
Aspire Personnel Ltd

We have an excellent opportunity for an IT Service Manager to work with a forward-thinking MSP based in Somerset. The IT Service Manager will be at the forefront of ensuring the company s services are compliant, cost-effective, and aligned with business needs. The IT Service Manager s role will be to lead IT service delivery and system administration teams, driving safe and efficient operations. They will have significant demonstrable experience shaping and delivering several IT projects within a multi-divisional business.

Role responsibilities:

• Collaborate closely with managers across the business and partners to meet business priorities, conduct regular service reviews, and implement improvement actions
• Managing and maintaining the service support for the project requirements relating to partner specific services
• Management and intelligent oversight for all infrastructure and applications provided, ensuring regulatory compliance
• Work proactively with suppliers to address any service gaps, ensuring effective delivery
• Actively maintain Service Level Agreements to align with business priorities
• Proactively identify opportunities for service improvements and collaborate with partners to implement them
• Understand IT cost drivers and recommend cost-effective service delivery
• Serve as the primary interface between the business and partners for IT services issue escalation
• Maintain visibility of risks related to operational application services, identifying effective mitigation and appropriate escalation.
• Define system performance measures and monitor, measure, and report on IT systems performance, including oversight of third-party support contracts.
• Assess and manage planned changes to production services, minimising business operations impact.
• Ensure the successful transition of IT Services from delivery to operations
• Ensures that there is efficient allocation of common resources and skills within the project portfolio
• Manages the communications with all stakeholders

Skills, experience and qualifications required:

• Strong background in System Administration support
• Proven track record of delivering service improvements and managing IT service delivery in a growing business unit, including financial management
• Highly service-oriented, with the ability to build strong, partnership-based relationships
• Demonstrable experience in managing and developing partnerships with external service providers
• Skilled in SLA development and management
• Experienced in developing services to meet evolving business needs
• Practical usage of AzureDevOps, JIRA or similar supporting agile ceremonies for planning, collaboration and delivery of work activities
• Provides direction and influence project team
• Ability to analyse information and make sound decisions on the findings
• Able to influence and negotiate
• Ability to present reports and information in a variety of ways
• Ability to work with a range of stakeholders both internally and externally.
• Proactively builds knowledge through sharing knowledge, ideas and expertise with others.

Car allowance, 10% bonus plus benefits

This is a hybrid role which will require 2/3 days a week in the office.