Key Account Manager

Leatherhead, Surrey
Reed

National Key Account Manager

• Location: Surrey
• Job Type: Full-time
• Salary Band: £40-45k

A new and exciting opportunity has arisen this afternoon in our Sales specialism. Are you fun, energetic and passionate about building meaningful relationships? Do you thrive in a supportive, honest and purpose led environment? If so, I want to talk to you. I am working with a client whose mission is to create positive impact while delivering exceptional products and experiences. They are continuing to grow and have 3 exciting opportunities in their sales team.Why move and join them? You will part of something meaningful, they enjoy what they do and celebrate success. They care about their people and bring passion and pride to every project. They lift each other and work with integrity.

Day-to-day duties of the role:

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships based on trust and value.
• Negotiate contracts and close agreements to maximise profitability while ensuring customer satisfaction.
• Develop trusted-advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure timely and successful delivery of products in line with customer needs, requirements, and objectives.
• Communicate monthly and quarterly performance updates to both internal teams and customer stakeholders.
• Drive growth within existing accounts by identifying improvement areas and new business opportunities to meet sales targets.
• Forecast, monitor, and report account KPIs using the CRM system.
• Collaborate with colleagues across the sales team to identify and develop additional opportunities within the territory.
• Manage projects within client accounts ensuring that client goals are met while aligning with company objectives.
• Provide excellent service across multiple clients simultaneously, consistently meeting timelines and expectations.
• Maintain accurate up-to-date records of all customer interactions and transactions through the CRM.
• Build and curate tailored product ranges for clients, reviewing performance regularly and increasing opportunities where possible.

Required Skills & Qualifications:

• Proven background in developing and managing national key accounts, especially high value or complex portfolios.
• Experience delivering client-focused product portfolios aligned to customer needs and commercial objectives.
• Ability to engage at all levels
• Strong negotiation and presentation skills
• Excellent listening skills enabling a deep understanding of customer needs and the delivery of tailored solutions.
• High level of attention to detail ensuring accuracy, compliance, and consistency across all account activities.
• Strong time management and organisational skills with the ability to prioritise workload and consistently meet deadlines.
• Proficient user of Microsoft Office including Excel, Word, PowerPoint and Outlook.
• Customer-centric mindset with a proactive, solution-driven approach.
• Commercially astute with the ability to identify opportunities for growth and added value.
• Confident, professional and capable of building strong long-term relationships.
• Self-motivated, resilient and able to work both independently and collaboratively across teams.

If this could be the next career move for you, apply online now.