Leisure Manager

Isle of Mull Hotel & Spa, Craignure

What we offer:

• Competitive Salary plus 100% service charge up to £2K per year
• Live in Accommodation
• Paid time off the day your children start primary school
• 20% off Spa Treatments
• Free Health Club Use
• Access to our industry-leading development academy which is committed to professionalism through life-long learning.
• Long Service Award – Each year on your annual service anniversary you receive a voucher for a one-night Dinner Bed & Breakfast stay at a Crerar Hotel of your choice for 2 guests
• Discounted accommodation for you, your friends and family
• Employee of the month award
• Recommend a friend up to £250
• Contribution of up to £250 towards your driving lessons
• Birthday holiday
• Pet Bereavement Day
• Perk Box online discounts for lots of different retailers
• Pension

What we need from you

You will be responsible for managing leisure team and ensuring that the day-to-day operations of the Leisure department run smoothly. Your duties include training new personnel, evaluating and elevating the quality of services, and ensuring that guest satisfaction levels remain high.

In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage groups, and ensure that all leisure areas are professionally maintained and cleaned to the highest standards. To be successful in this role you should possess strong service and organizational skills and be knowledgeable of all leisure, hot tub and pool facilities.

SPECIFIC OBJECTIVES AND KEY RESULTS

Hiring and training staff to provide excellent service to guests.
Creating effective schedules and quickly resolving conflicts to ensure that Leisure is well staffed during peak hours.
Setting and enforcing quality and safety controls.
Working with diverse personalities both on the staff and guests.
Planning and taking part in promotional events.
Maintaining a fun, safe atmosphere for guests.
Welcoming customers, reading and listening to people to determine preferences, making recommendations, and taking bookings
Developing new ideas for streamlining service

SALES & STOCK CONTROL

Taking inventory and ordering supplies to ensure the Leisure department is well-stocked.
Manage the business aspects of the Leisure, such as health and safety, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
Planning special events and informing customers about specials.
Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to guests, balancing the cash register.

FIRE SAFETY, HEALTH & SAFETY & EMERGENCY PROCEDURES

Ensuring safety audits are updated and in line with current legislation.
Ensure that the Crerar Compliance diary is filled in on a daily basis by all the relevant department heads and
kept up to date.
Maintaining a clean work and dining area by removing trash, cleaning floors, and washing tiles, windows, and
equipment.
Remain current in all updates with regards to new fire, health & safety & emergency procedures.
Be aware and able to enforce all fire-safety procedures and fire evacuation plan.
Ensure all front office staff are fully trained in emergency procedures.
This position is a member of the hotels emergency response team

Your goal within this position is to provide exceptional guest service. As our Leisure Manager your department has the opportunity to leave a lasting impression, so its your job to ensure it is memorable for the right reasons.